Ophthalmic Technician

Luxottica; Northbrook (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Job summary

Rosin Eyecare is seeking an Ophthalmic Technician to ensure high-quality eye care and a seamless patient experience. You will assist with eye exams, manage patient records, and help with testing and imaging while maintaining HIPAA compliance.

The role requires strong customer service, familiarity with ophthalmic equipment, and the ability to work in a fast-paced setting with occasional evenings or weekends.

Qualifications

• High School graduate or equivalent is required.
• 1+ year of strong customer service experience.
• Strong communication and listening skills.
• Problem-solving ability.
• Strong interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with exam software and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of a typical office environment.
• Good basic math skills.

Responsibilities

• Assist with patient care and eye exams, manage records and patient flow.
• Conduct preliminary evaluations including histories, refractions, and measurements.
• Perform testing such as OCT, biometry, topography, and retinal imaging.
• Explain measurements to patients and address questions.
• Maintain organized, HIPAA-compliant records and schedules.
• Ensure equipment and exam lanes are disinfected and ready for use.
• Support weekend/evening hours as needed by location.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Exam software

Ophthalmic equipment

Autonomy

Math skills

Office environment

Education

High School diploma or equivalent

JCAHPO Certification

Tools

Exam software

Point-of-sale technology

Ophthalmic equipment

Job description

Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We’re constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.

Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

PREFERRED BUT NOT REQUIRED QUALIFICATIONS

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Pay Range: $19.78 - $28.16

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Chicago
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