Ophthalmic Technician

EssilorLuxottica; Cambridge (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

LensCrafters in Cambridge, MA seeks an Ophthalmic Technician to deliver high-quality eye care and support seamless doctor-patient coordination. You will assist with exams, manage records, perform preliminary evaluations, and handle specialized testing while maintaining safety and efficiency.

The role requires strong customer service, good communication, and the ability to work flexible hours including weekends. Equal opportunity employer.

Qualifications

• High School graduate or equivalent.
• 1+ year of strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to use exam software, point-of-sale technology and ophthalmic equipment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs preliminary evaluations including patient histories, medication reviews, visual acuities, and evaluations.
• Performs special testing including OCTs, biometry, topography, and retinal imaging/photography.
• Performs all pre-examination testing with accuracy and explains measurements to patients.
• Identifies dissatisfied patients and acts quickly for resolution.
• Works efficiently under time pressure and patient volume.
• Handles and files patient records per HIPAA and practice standards.
• Utilizes appointment book and computer procedures for scheduling.
• Maintains a safe environment for team and patients.
• Adapts to examination scenarios and remains personable with patients and staff.
• Maintains and disinfects equipment and exam lanes.
• Works weekends and evenings as needed by location.
• Adheres to attendance, timekeeping, company policies, dress code, and responsibilities.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Ophthalmic equipment

Autonomous work

Math skills

Education

High School diploma

Job description

Requisition ID:940325

Total Rewards:Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
• Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
• Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
• Identifies situations involving dissatisfied patients and acts quickly for resolution
• Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
• Maintains safe working environment for all team members and patients
• Adapts to various examination scenarios and is personable with patients and staff
• Responsible for maintenance and disinfection of equipment and exam lanes
• Works weekends and evenings when necessary, in support of the business needs (varies by location)
• Adheres to attendance and daily time keeping requirements
• Adheres to all company policies and procedures
• Consistently maintains proper dress code
• Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year of strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to use exam software, point-of-sale technology and ophthalmic equipment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

PREFERRED BUT NOT REQUIRED QUALIFICATIONS

• Experience in healthcare/clinical setting
• Previous experience in customer service, retail and/or optical
• Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Pay Range:21.57-30.72

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.