Operator

AON Central Services, LLC; United States; In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k with 100% match

Paid Time Off (PTO)

Tuition assistance

Descrizione del lavoro

AON Central Services, LLC is seeking a detail-oriented receptionist in Florida to manage incoming calls, screen messages, and route them to the appropriate department or staff member. You will support patient registration and maintain EMR records, ensuring HIPAA compliance and data integrity.

The role requires strong communication with patients and staff, ability to multitask across a multi-site environment, and proficiency with Microsoft Office and EMR systems.

Competenze

• Experience handling high-volume inbound calls and routing to the correct staff.
• Experience in a medical office, healthcare, or clinical setting preferred.
• Experience with EMR systems and maintaining accurate documentation preferred.

Mansioni

• Serve as primary point of contact for incoming calls, routing to appropriate staff.
• Obtain and relay accurate messages to support patient care and operations.
• Coordinate new patient appointment requests with demographic, insurance, and referral info.

Conoscenze

Call management

Customer service

Interpersonal skills

Communication

Office software

Formazione

High School Diploma or equivalent

Med office administration training

Strumenti

EMR systems

Microsoft Office Suite

Descrizione del lavoro

Location: Florida Oncology and Hematology Hiring Range: $15.63 - $21.62

Position Summary: Coordinates incoming telephone communications for the office by answering, screening, and routing calls efficiently. Ensures callers receive prompt assistance and are connected to the appropriate department, provider, or staff member to support effective office operations and customer service.

Key Performance Areas:

KPA 1. Call Management & Customer Service

• Serve as the primary point of contact for incoming calls, ensuring calls are answered promptly, professionally, and routed to the appropriate staff member, provider, or department.
• Obtain and relay accurate messages and information to support timely patient care and office operations.
• Communicate effectively with patients, caregivers, physicians, and staff while demonstrating excellent customer service and professionalism.

KPA 2. Patient Registration & Records Management

• Coordinate new patient appointment requests by collecting and documenting required demographic, insurance, and referral information.
• Retrieve, maintain, and update patient information within the electronic medical record (EMR) system.
• Ensure accuracy, completeness, and attention to detail in all patient records and documentation activities.

KPA 3. Compliance, Confidentiality & Quality

• Maintain the confidentiality and security of patient, employee, and organizational information in accordance with HIPAA and applicable privacy regulations.
• Comply with all federal, state, and organizational policies, procedures, and regulatory requirements related to patient care, safety, billing, and records management.
• Demonstrate knowledge of medical terminology and documentation standards to support accurate information handling.

KPA 4. Office Operations & Resource Management

• Maintain an organized work environment and ensure records, equipment, and supplies are managed appropriately.
• Support continuous office operations through responsible use and care of company equipment and resources.
• Adapt to changing business needs, including supporting multiple office locations and working additional hours when required.

KPA 5. Teamwork, Collaboration & Organizational Support

• Collaborate effectively with physicians, nurses, financial counselors, office leadership, and other team members to ensure efficient patient service.
• Assist with onboarding and training of new employees as assigned.
• Contribute to a positive team environment through strong communication, flexibility, and a commitment to organizational goals.

Required Qualifications:

Education:

High School Diploma or equivalent required Additional coursework or training in medical office administration, healthcare administration , or a related field preferred.

Experience:

• Experience handling high-volume inbound calls and directing calls to appropriate individuals or departments.
• Previous experience in a medical office, healthcare, or clinical setting preferred.
• Experience working with electronic medical records (EMR) systems and maintaining accurate documentation preferred.

Minimum Relevant Experience:

• Strong interpersonal and communication skills with diverse populations
• Critical thinking, problem-solving, and organizational skills
• Ability to manage competing priorities in a fast-paced, multi-site environment
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Skills:

• Working knowledge of medical terminology.
• Understanding of medical record documentation requirements and confidentiality standards.
• Strong verbal communication, customer service, and interpersonal skills.
• Ability to interact professionally and effectively with patients, providers, staff, and individuals with diverse personalities.
• Proficiency with computer systems, electronic medical records, and standard office software applications.
• Strong attention to detail, organization, and accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to prioritize tasks, multitask, and work effectively in a fast-paced environment.

Travel: 0%

#AONA #LI-ONSITE

American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long‑term success and viability of oncology diagnosis and treatment in community‑based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care.

AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better.

By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient.

Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted.

A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast‑growing national company, the opportunity to join a national workforce with flexible work options is available.

We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full‑time and part‑time staff members, and we feature a generous Paid Time Off (PTO) program.

At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country.

Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.