Operator

American Oncology Network, Inc.; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

American Oncology Network, Inc. is seeking a dedicated Operator in Naples, FL. The role focuses on managing incoming calls, routing to the appropriate staff, and collecting patient information for scheduling and records in the EMR system.

The position requires strong communication, confidentiality, and multitasking skills, with experience in medical offices and proficiency in Microsoft Office and EMR systems. On-site role with potential for supporting multiple locations.

Qualifications

• Experience handling high-volume inbound calls and routing to the right staff.
• Proficiency with EMR systems and standard office software.
• Knowledge of medical terminology and confidentiality standards.
• Ability to multitask in a fast-paced, multi-site environment.

Responsibilities

• Serve as the primary point of contact for incoming calls, routing to staff or departments.
• Coordinate new patient appointment requests and collect demographic info.
• Maintain patient records and documents in the EMR with accuracy.
• Support office operations and ensure confidentiality per HIPAA.

Skills

Interpersonal skills

Communication

Critical thinking

Organization

Multitasking

Microsoft Office

EMR proficiency

Medical terminology

Education

High School Diploma

Medical office administration coursework

Tools

EMR systems

Microsoft Office (Word/Excel/PowerPoint/Outlook)

Job description

Operator### OperatorApply: US-FL-Naples: Full time: Posted Today: JR7604**Location:**Florida Oncology and Hematology**Hiring Range:**$15.63 - $21.62# **Position Summary**: Coordinates incoming telephone communications for the office by answering, screening, and routing calls efficiently. Ensures callers receive prompt assistance and are connected to the appropriate department, provider, or staff member to support effective office operations and customer service. # **Key Performance Areas:** ### KPA 1. Call Management & Customer Service· Serve as the primary point of contact for incoming calls, ensuring calls are answered promptly, professionally, and routed to the appropriate staff member, provider, or department.· Obtain and relay accurate messages and information to support timely patient care and office operations.· Communicate effectively with patients, caregivers, physicians, and staff while demonstrating excellent customer service and professionalism. ### KPA 2. Patient Registration & Records Management· Coordinate new patient appointment requests by collecting and documenting required demographic, insurance, and referral information.· Retrieve, maintain, and update patient information within the electronic medical record (EMR) system.· Ensure accuracy, completeness, and attention to detail in all patient records and documentation activities. ### KPA 3. Compliance, Confidentiality & Quality· Maintain the confidentiality and security of patient, employee, and organizational information in accordance with HIPAA and applicable privacy regulations.· Comply with all federal, state, and organizational policies, procedures, and regulatory requirements related to patient care, safety, billing, and records management.· Demonstrate knowledge of medical terminology and documentation standards to support accurate information handling. ### KPA 4. Office Operations & Resource Management· Maintain an organized work environment and ensure records, equipment, and supplies are managed appropriately.· Support continuous office operations through responsible use and care of company equipment and resources.· Adapt to changing business needs, including supporting multiple office locations and working additional hours when required. ### KPA 5. Teamwork, Collaboration & Organizational Support· Collaborate effectively with physicians, nurses, financial counselors, office leadership, and other team members to ensure efficient patient service.· Assist with onboarding and training of new employees as assigned.· Contribute to a positive team environment through strong communication, flexibility, and a commitment to organizational goals.# **Required Qualifications:** **Education:** High School Diploma or equivalent requiredAdditional coursework or training in medical office administration, healthcare administration , or a related field preferred. **Experience:** · Experience handling high-volume inbound calls and directing calls to appropriate individuals or departments. · Previous experience in a medical office, healthcare, or clinical setting preferred.· Experience working with electronic medical records (EMR) systems and maintaining accurate documentation preferred. **Minimum Relevant Experience:*** Strong interpersonal and communication skills with diverse populations* Critical thinking, problem-solving, and organizational skills* Ability to manage competing priorities in a fast-paced, multi-site environment* Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook **Skills** · Working knowledge of medical terminology.· Understanding of medical record documentation requirements and confidentiality standards.· Strong verbal communication, customer service, and interpersonal skills.· Ability to interact professionally and effectively with patients, providers, staff, and individuals with diverse personalities.· Proficiency with computer systems, electronic medical records, and standard office software applications.· Strong attention to detail, organization, and accuracy.· Ability to maintain confidentiality and handle sensitive information appropriately.· Ability to prioritize tasks, multitask, and work effectively in a fast-paced environment. **Travel**: 0% #AONA#LI-ONSITE### About Us**American Oncology Network**AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care.AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient.Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most.* As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.* At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.