Operations Work Lead (GOV)

PNC; Cleveland (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Incentive eligible

Benefits

Job summary

PNC in Cleveland, OH is seeking an Operations Work Lead (GOV) within the AR Advantage Operations team. The role focuses on overseeing workflow, guiding the team through routine transactions, and escalating issues while meeting policy standards.

Ideal candidates have leadership experience, strong time management, and the ability to coordinate priorities. This in-office role offers a structured schedule and a base salary with incentive eligibility.

Qualifications

• Associates degree or equivalent required.
• 4+ years of related business or functional experience.
• Background checks required for government contract work.

Responsibilities

• Oversees operations workflow and assists team with executing routine transactions/processes.
• Monitors and coordinates the operations workflow and assists team members with escalated issues.
• Coaches team members and provides training; may lead team huddles and continuous improvement sessions.
• Interacts with customers and internal teams to resolve issues and ensure policies are followed.
• Reviews procedures for accuracy and contributes to SOP updates.

Skills

Leadership

Time management

Prioritization

Education

Associates

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Work Lead (GOV) within PNC's AR Advantage Operations organization, you will be based in Cleveland, OH.

• The work schedule for this role will be Tuesday - Thursday, 11:00 AM - 7:30 PM and Friday - Saturday, 6:00 AM - 2:30 PM, with Sunday and Monday off.

Leadership experience is preferred, with the ability to effectively manage priorities, meet deadlines, and demonstrate strong time management skills.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Oversees operations workflow and assists team with executing routine transactions/processes.

Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.

Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development.

Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects.

Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Customer Solutions


• Ensure Compliance


• Personal Initiative


• Process Improvements


• Results-Oriented


• Risk Mitigation Strategies


• Standard Operating Procedure (SOP)

Competencies

• Accuracy and Attention to Detail


• Effective Communications


• Managing Multiple Priorities


• Operational Functions


• Problem Management Process


• Process Management


• Products and Services


• Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $41,250.00 - $68,750.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/24/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending