Operations Warehouse Associate, Charlotte

Gopuff; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Gopuff is seeking Operations Associates to join their team in Charlotte, NC. This role involves picking, packing, and managing inventory in a fast-paced environment. Ideal candidates are motivated and flexible, with a focus on delivering excellent customer service.

Qualifications

• Experience in restaurant, retail, or warehouse environments preferred.
• Ability to lift up to 49 pounds.

Responsibilities

• Pick and pack items for customer dispatch.
• Manage inventory and resolve discrepancies.
• Prepare quality beverages and food items.

Skills

Flexibility

Organization

Customer Service

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Google G-Suite

Job description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Reporting directly to a Site Leader, OAs play a vital role at Gopuff, requiring drive, perseverance, positivity, and enthusiasm. Responsibilities include picking, packing, receiving product within our site and kitchen (if applicable), and working with partner drivers.

Customers turn to Gopuff for their everyday essentials—day and night, rain or shine. We are building a team of thinkers, dreamers, and risk-takers eager to reshape retail faster than ever. And it doesn’t hurt if you like snacks.

Responsibilities:

1. Pick and pack items for customer dispatch
2. Receive, unpack pallets, ensure inventory matches purchase orders, and resolve discrepancies
3. Manage inventory and re-shelving of canceled orders
4. Clean and organize the sales floor and facility
5. Manage waste and spoilage following FIFO practices
6. Contact customers for substitutions or out-of-stock items
7. Handle, scan, and move products safely and organized
8. Stand, push, pull, squat, bend, reach, and walk during shifts
9. Use carts, pallet jacks, dollies, and equipment to move products
10. Work in freezer locations periodically
11. Walk several flights of stairs as needed
12. Prepare quality beverages and food items following recipes and standards
13. Ensure accuracy in food and beverage packaging for delivery
14. Follow health, safety, and sanitation guidelines
15. Receive and verify orders/invoices, resolve discrepancies
16. Maintain organization and standards in the kitchen
17. Prepare, package, and stage orders for handoff

Qualifications:

1. High School Diploma or GED; Bachelor’s Degree a plus
2. Experience in restaurant, retail, or warehouse environments (preferred)
3. Basic knowledge of web-based software (e.g., Google G-Suite)
4. Ability to stand and walk for entire shift
5. Lift up to 49 pounds
6. Flexible availability including mornings, evenings, weekends, nights, and holidays

Gopuff is seeking motivated, self-starting individuals to join our fast-paced environment. Success depends on your ability to execute warehouse responsibilities and deliver a perfect customer experience. If you’re driven to succeed and thrive under pressure, we want to hear from you.