Operations Training Specialist (Corporate Trainer)

Corporate Travel Management (CTM) US; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company Paid Basic Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with match

Generous paid time off

Paid Parental Leave

Job summary

A corporate travel management firm is seeking an Operations Training Specialist to develop and conduct training programs for employees. The role requires strong interpersonal communication skills, proficiency in Microsoft Office, and a minimum of five years' experience in the corporate travel industry. Competitive compensation ranges from $55,000 to $65,000 per year, with benefits including medical, dental, and 401(k). This position is full-time and located in the United States.

Qualifications

• 5+ years experience as a corporate travel industry agent.
• 2-5 years experience in a Training & Development role.
• Strong ability to independently make sound decisions.

Responsibilities

• Implement and conduct training programs for employees.
• Track employee attendance at workshops and training classes.
• Update and maintain training manuals with correct information.

Skills

Outstanding interpersonal skills

Strong problem-solving skills

Excellent verbal and written communication skills

Attention to detail

Proficiency in Microsoft Office Suite

Education

Associate degree or higher preferred

Tools

GDS/CRS (Sabre required)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Operations Training Specialist (Corporate Trainer) role at Corporate Travel Management (CTM) US. The Operations Training Specialist will implement and conduct training programs for employees. Deliver training curriculum through the process to facilitate, schedule, and conduct training classes and workshops.

Responsibilities and Duties

• Provide individual and/or classroom training. (New Employee/Recurrent Training).
• Track employee attendance at workshops and training classes.
• Update and maintain Training intranet sites, training manuals with correct and current information.
• Update and maintain informational profiles with current and up-to-date information.
• Investigate, develop, and implement new procedures for assigned projects.
• Support new approach with micro learning module.
• Test new and enhanced processes and procedures.
• Ensure strong intra departmental communication, display positive team spirit and ensure exemplar customer service.
• Develop supportive relationships with clients and co-workers and demonstrate superior customer service.
• Stay abreast of the new trends and tools.
• Maintain good attendance record.
• Other duties as assigned.

Leadership Responsibilities

• Drives for employee engagement through onboarding of new hire and interactions of existing employees.

Required of all CTM Positions

• Embrace CTM’s core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• Associate degree or higher preferred
• Must have a minimum of five (5) years' experience as a corporate travel industry agent.
• 2-5 years’ experience in a Training & Development role
• 2-5+ years’ experience working in GDS Sabre

Knowledge, Skills, And Abilities / Qualifications

• Outstanding interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain positive image.
• High level of accuracy and attention to detail.
• Must have excellent verbal and written communication skills with a strong background in providing a high level of customer service.
• Must be able to operate the GDS/CRS, phones, and office equipment.
• The ability to multi-task, prioritize and manage timelines to ensure deadlines are met is required.
• Strong attention to detail is a must.
• Must be able to work independently and take initiative to make sound decisions.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
• Working knowledge of technology and PC literacy.
• Proficient on GDS/CRS (Sabre required).
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Ability to speak effectively before small and/or large groups of employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.
• Must have experience with Microsoft Products (Excel, Word, and Power Point).

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at [e-mail]. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone. Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Benefits Program

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term Disability
• Voluntary Long-Term Disability Insurance
• Robust Wellness Program with incentives available to save money on your medical insurance premiums.
• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
• Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
• Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
• Flexible Spending Accounts
• Dependent Care Savings Account.
• Dental Insurance Plan
• Vision Insurance Plan
• 9 Company Paid Holidays including the day after Thanksgiving.
• Generous paid time off programs for vacation and sick days
• Employee Assistance Plan with access to Talk Space Therapy
• Family Medical Leave
• Paid Parental Leave (4 weeks)
• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Bereavement Leave
• 401(k) Retirement Plan with a generous match per pay period
• Student Loan Payment Match
• Pay Range USD $55,000.00 - USD $65,000.00 /Yr.

Compensation

Senior, Human Resources sections and other job postings may appear below due to data sources; content here reflects the primary listed compensation: USD $55,000.00 - $65,000.00 per year.

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Other, Information Technology, and Management. Industries: Travel Arrangements.

Referrals increase your chances of interviewing at Corporate Travel Management (CTM) US by 2x.

Inferred from the description for this job: Medical insurance, Vision insurance, 401(k), Paid maternity leave, Paid paternity leave, Student loan assistance, Disability insurance.

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Location: United States. Salary ranges observed: $50,000 - $60,000; $68,640 - $80,650; $85,000 - $95,000.

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