Operations Training Specialist

Claritev Corporation; United States; Hybrid; USD 52,000 - 58,000; Full time

Job summary

Clarivet seeks a training professional to design, develop, and deliver informal and formal learning solutions to support business processes. You will split time between creating materials and delivering programs to diverse audiences, from individual contributors to large groups.

Under supervision, you will partner with stakeholders, apply adult learning principles, and ensure programs meet compliance, quality, and inclusion standards while driving measurable improvements in performance.

Qualifications

• HS Diploma or GED required.
• Minimum 2 years in training/education environment or related field.
• Ability and willingness to travel up to 10–20%.
• Coaching, mentoring and/or training experience.
• Relevant licensures or certifications as applicable.
• Knowledge of adult learning principles and learning styles.
• Strong communication, interpersonal, analytical and organizational skills.
• Ability to learn and co-facilitate in various formats.

Responsibilities

• Design and develop learner-focused training materials, including manuals, job aids, wikis, and reference guides, ensuring consistency, quality, and adherence to organizational documentation standards.
• Partner with stakeholders and business leaders to identify learning needs, create targeted training solutions, and secure alignment on objectives, deliverables, and expected outcomes.
• Develop engaging digital and recorded learning content through storyboarding, instructional design best practices, and learning technologies to enhance knowledge transfer and learner engagement.
• Deliver instructor-led, virtual, e-learning, and blended training programs to audiences ranging from individual contributors to large-scale groups, driving employee readiness and performance.
• Create and maintain comprehensive training support resources, including workbooks, instructor guides, visual aids, scenarios, and job aids that improve learning retention and on-the-job application.
• Evaluate learner comprehension and performance through assessments, feedback mechanisms, and quality metrics, providing actionable recommendations to improve training effectiveness and business results.
• Collaborate with cross-functional teams, subject matter experts, and project stakeholders to develop and deploy training solutions that support operational initiatives, process changes, and organizational goals.
• Ensure training programs, materials, and delivery practices meet compliance requirements, organizational policies, and company values while fostering an inclusive and productive learning environment.

Skills

Communication

Adult learning principles

Time management

Teamwork

Education

HS Diploma or GED

Tools

MS Office Suite

Outlook

PowerPoint

Camtasia

Audacity

Zoom

SharePoint

Job description

This position is responsible for performing functions under supervision of department leadership for designing, developing, maintaining and delivering informal and formal learning solutions to support department processes and systems. This position also participates in collaboration with customers and project teams in support of corporate initiatives. This position's time is allocated with approximately 50% in design, development, and maintenance of learning solutions, and 50% in delivery of learning solutions.

The incumbent works under close supervision of department leadership to complete job responsibilities. The incumbent possesses and applies a range of business and training knowledge gained through experience or education practices and procedures to complete the job responsibilities. The incumbent adheres to established guidelines and applies experience to resolve issues and make proper determination when escalation is appropriate. Some independent judgment may be required to accomplish daily tasks and duties.

What You’ll Do

Design and develop learner-focused training materials, including manuals, job aids, wikis, and reference guides, ensuring consistency, quality, and adherence to organizational documentation standards.

Partner with stakeholders and business leaders to identify learning needs, create targeted training solutions, and secure alignment on objectives, deliverables, and expected outcomes.

Develop engaging digital and recorded learning content through storyboarding, instructional design best practices, and learning technologies to enhance knowledge transfer and learner engagement.

Deliver instructor-led, virtual, e-learning, and blended training programs to audiences ranging from individual contributors to large-scale groups, driving employee readiness and performance.

Create and maintain comprehensive training support resources, including workbooks, instructor guides, visual aids, scenarios, and job aids that improve learning retention and on-the-job application.

Evaluate learner comprehension and performance through assessments, feedback mechanisms, and quality metrics, providing actionable recommendations to improve training effectiveness and business results.

Collaborate with cross-functional teams, subject matter experts, and project stakeholders to develop and deploy training solutions that support operational initiatives, process changes, and organizational goals.

Ensure training programs, materials, and delivery practices meet compliance requirements, organizational policies, and company values while fostering an inclusive and productive learning environment.

Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role.

What You Will Bring

Required Qualifications

• Minimum HS Diploma (or GED)
• Minimum 2 years' experience in training/education environment or related field
• Ability and willingness to travel up to 10-20% of the time
• Coaching, mentoring and/or training experience
• Required licensures, professional certifications, and/or Board certifications as applicable
• Knowledge of adult learning principles and learning styles
• Communication (written, verbal, listening), interpersonal, analytical, data entry, innovative, creative thinking, solution based, time management, and organizational skills
• Ability to learn and co-facilitate in a variety of formats
• Ability to learn and apply classroom management techniques for best outcomes
• Ability to use software, hardware and video technology related to job responsibilities including but not limited to MS Office Suites, Outlook, PowerPoint, Camtasia, Audacity, Zoom, SharePoint, database software, etc.
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

Preferred Qualifications

• Knowledge of Company's Operational and general business principles desired
• Knowledge of Company's specific operational details desired

Compensation

The salary range for this position is $52-58K. Actual compensation is based on experience, skills, education, work location, and internal equity. This position may also be eligible for incentive compensation and the comprehensive benefits outlined in the My Total Value section.

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About Us

Why Claritev?

Healthcare is complex. We help make it clearer.

At Clarivet, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Clarivet, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do - creating meaningful impact for our clients, communities, and each other.

About the Team

My Total Value

Clarivet's global total rewards philosophy - My Total Value - is grounded in investing in our associates and rewarding performance. This includes:

• Competitive compensation and incentive opportunities (where eligible)
• Medical, dental, and vision coverage
• Life and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Flexible spending accounts and health savings accounts
• Paid time off and company holidays
• Paid parental leave
• Mental health resources

Our Commitment to Inclusion

At Clarivet, we believe diverse perspectives strengthen our teams and lead to better outcomes. We are committed to fostering an inclusive workplace where every associate feels respected, valued, and empowered to succeed.

Clarivet is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.