Operations & Training Specialist

Core & Main; Morgantown (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Core & Main is seeking an Operations & Training Specialist to serve as a field‑based resource providing onboarding, coaching, and operational excellence support across a regional footprint. You will work closely with branch and regional leadership to drive consistency in processes and system adoption.

The role emphasizes hands‑on coaching, developing associates, and facilitating diverse training programs to ensure alignment with company standards and best practices across locations nationwide.

Qualifications

• Experience in inside sales, branch operations, customer service, distribution or related function.
• Strong facilitation, coaching, and communication skills.
• Ability to influence and build credibility with associates and leaders at multiple levels.
• Strong organizational and problem‑solving capabilities.
• Proficiency in Microsoft Office and business systems.

Responsibilities

• Deliver hands‑on training, coaching, and development for ISRs and other operational staff.
• Support new hire onboarding and accelerate productivity through structured programs.
• Drive adoption of ERP and other business systems across locations.
• Partner with branch/regional leadership to identify training opportunities and close gaps.
• Assist with warehouse operations training and reinforce best practices.
• Conduct branch visits to observe workflows, provide coaching, and suggest improvements.
• Facilitate classroom, virtual, and on‑the‑job trainings as needed.
• Support change management and implementation of operational processes.

Skills

Inside sales

Branch operations

Customer service

Distribution

Job description

United States, West Virginia, Morgantown

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Position Summary

The Operations & Training Specialist serves as a field-based resource responsible for supporting associate onboarding, training, development, and operational excellence initiatives across an assigned region. This role partners closely with branch leadership, regional leadership, and the Learning & Organizational Development team to drive consistency in operational processes, support systems adoption, and enhance associate effectiveness.

The incumbent works directly alongside associates and managers within branch locations, providing hands‑on coaching, onboarding support, process training, and operational development to ensure alignment with company standards and best practices.

Key Responsibilities

• Deliver hands‑on training, coaching, and development for Inside Sales Representatives (ISRs) and other operational associates.
• Support new hire onboarding and accelerate associate productivity through structured training and development programs.
• Drive adoption and effective utilization of business systems, including ERP and operational technology platforms.
• Partner with branch and regional leadership to identify training opportunities and address knowledge or process gaps.
• Assist with warehouse operations training and the reinforcement of operational best practices.
• Conduct branch visits to observe workflows, provide coaching, and recommend process improvements.
• Facilitate classroom, virtual, and on‑the‑job training sessions as needed.
• Support change management and implementation initiatives related to operational processes, systems, and organizational programs.
• Collaborate with the Learning & Organizational Development team to ensure regional training efforts align with enterprise learning strategies.
• Track training progress, identify development needs, and provide feedback to regional leadership regarding opportunities to improve performance and operational effectiveness.
• Reports to Regional Leadership. Maintains a strong partnership with the Learning & Organizational Development team to ensure alignment of training content, delivery methods, and development priorities.

Qualifications

Required

• Demonstrated experience in inside sales, branch operations, customer service, distribution, or a related function.
• Strong facilitation, coaching, and communication skills.
• Ability to influence and build credibility with associates and leaders at multiple levels.
• Strong organizational and problem‑solving capabilities.
• Proficiency in Microsoft Office and business systems.

Preferred

• High‑performing operational associate with a strong understanding of sales support, branch operations, and customer‑facing processes.
• Experience supporting associate onboarding, training, coaching, or mentoring initiatives.
• Exposure to warehouse operations and inventory‑related processes.
• Experience supporting ERP implementations, systems adoption, or business process improvement initiatives.

Travel Requirements

• Frequent travel throughout the assigned region to support branch locations.
• Estimated travel of 50% to 75%, with additional travel required based on business needs.
• Valid driver's license and eligibility to operate a company vehicle.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non‑job‑related information or protected characteristics.

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