Operations Technician I

TierPoint; Baltimore (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

TierPoint is seeking an Operations Technician I to support data center operations, including server installation, monitoring, and incident response. The role emphasizes hands-on tasks in a 24/7 environment and strong customer service.

The position requires a high school diploma or equivalent, with the ability to work night shifts and weekends. Candidates should be dependable, detail-oriented, and able to collaborate with internal teams and customers.

Qualifications

• High School degree or equivalent required.
• Proficiency in MS Office and Windows-based applications preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Provide remote smart hands support for customer issues.
• Monitor power, cooling, and network performance.
• Perform facility security and operational walk-throughs.
• Follow procedures for equipment and cabling maintenance.
• Escalate incidents to senior engineers when needed.
• Manage ticket queue for timely responses.
• Escort and supervise vendors and visitors.
• Maintain records of equipment changes and maintenance activities.
• Monitor security cameras.

Skills

Verbal communication

Written communication

Interpersonal skills

Prioritization

Organization

Multitasking

Teamwork

MS Office

Windows OS

Education

High School degree or equivalent

Tools

None

Job description

Overview

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.

General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence.

Shift schedule requirements:
7:00 PM - 7:00 AM.
3 Day shift week: Sunday - Wednesday
4 Day Shift week: Sunday - Thursday

Responsibilities

Hardware and Infrastructure Support

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.

Monitoring & Maintenance

• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.

Incident Response & Troubleshooting

• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.

Security & Compliance

• React to alarms promptly and elevate any urgent or unresolved issues to senior staff.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned

Qualifications

• High School degree or equivalent
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

Working Conditions

• Data Center Operations environment.
• Shift Work: Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
• Physical Requirements: Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87