Operations Team Lead — Culture, Training & Growth

Window Hero; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Free uniforms

Training & development

Paid time off

Monthly performance incentive

Weekly pay

Work-life balance

Growth opportunity

Job summary

Window Hero in Concord, North Carolina is seeking a qualified candidate for a management role within our residential services division, specializing in window cleaning and pressure washing. This fast-paced position involves team management, customer support, and achieving performance indicators.

The ideal candidate should have prior management experience, excellent communication skills, and be technically savvy, particularly with Microsoft Suite. Join us for a rewarding career with great bonuses and a positive company culture.

Qualifications

• Prior management experience required.
• Quick learner with customer service orientation.
• Technically savvy with proficiency in Microsoft Suite.

Responsibilities

• Build company culture and reach key performance indicators.
• Train and hire new team members.
• Provide customer support and resolve issues.
• Manage staffing and equipment repairs.

Skills

Management experience

Customer service oriented

Technically savvy

Excellent communication skills

Ability to multi-task

Tools

Microsoft Suite

Job description

Benefits:

• Company car
• Free uniforms
• Training & development

Are you looking for a solid career opportunity with a steady paycheck with a different environment every day and not always inside an office? Like working in a fun, fast-paced environment and being a part of a mission with a company that is going somewhere? If so, this could be for you.

We are a leader in residential window cleaning, gutter cleaning, and pressure washing. We are a local, stable, growing company and our team is expanding quickly. Our team takes great pride in the work we do. We work in an exciting, high-performance culture and love bringing awesome people onto our team!

This position is for our residential services division specializing in window cleaning and pressure washing to high-end homes in the area. We are looking for an organized, dependable, skilled candidate with a great attitude, great voice, who can multi-task in a sometimes fast-paced sales environment.

RESPONSIBILITIES

• Build company culture
• Reach key performance indicators
• Training and hiring
• Customer support and issues
• Team building and management
• Recruiting
• Schedule optimization
• Staffing
• Equipment management and repairs
• Supply ordering and stocking
• Credit card reports

REQUIREMENTS

• Prior management experience
• Quick learner
• Customer service oriented
• Technically savvy and proficient using Microsoft Suite
• Team Player
• Experienced with excellent communication and phone skills
• Willing to get your hands dirty when needed
• Ability to pass a drug and background check

Why Join the Professional Window Cleaning Industry?

• Great family, goal-oriented, team culture that recognizes great work
• Paid time off
• Monthly performance incentive and bonus opportunities
• Weekly pay
• Work-life balance
• Growth opportunity