Operations Team Lead

MillerKnoll, Inc.; City of Batavia (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Design Within Reach is seeking an Operations Team Lead to supervise and coordinate day-to-day warehouse activities, ensuring safety, quality, and efficiency. This role supports the shift, manages resources, and drives performance to meet customer expectations.

You’ll back up the Operations Supervisor, align team members with SOPs, and optimize workflows. The position requires experience in warehouse operations and strong communication across teams and leadership.

Qualifications

• Experience using Warehouse Management Systems (WMS) to support daily operations.
• Prior Team Lead or Acting Supervisor experience in a warehouse or distribution environment.
• Working knowledge of inbound, outbound, picking, packing, shipping, and receiving operations.
• Experience reading, understanding, and applying SOPs, work instructions, and process documentation.
• Experience operating or overseeing the operation of material handling equipment, including forklifts, pallet jacks, RF scanners, and conveyor systems.
• Experience leading shift handoffs and daily start up meetings.
• Strong verbal and written communication skills, with the ability to communicate effectively with team members and leadership.

Responsibilities

• Back up the Operations Supervisor in their absence.
• Ensure team members understand job instructions, safety requirements, and quality guidelines.
• Identify, document, and develop solution(s) to workflow problems and issues.
• Lead and coordinate all teams and/or activities for the shift to ensure safety, quality, customer expectations, and cost objectives are met.
• Provide the Operations Supervisor with feedback on team member performance.
• Report on customer service, employee safety, equipment, or facility issues to the appropriate personnel.
• Review daily team assignments to ensure that each team is staffed appropriately.
• Update and maintain the schedule to meet customer demand/expectation and/or any information tracking for reports and spreadsheets.
• Perform additional responsibilities as requested to achieve business objectives.

Skills

Team leadership

Safety compliance

Communication

Shift coordination

Workflow optimization

Education

Experience in warehouse environment

Tools

RF scanners

Conveyor systems

Forklifts

Job description

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose

As an Operations Team Lead, you'll assist in leading and coordinating the day-to-day activities for the assigned shift, including that all resources are assigned in a manner to meet or exceed safety, quality, customer service, and cost objectives.

Essential Functions

• Back up the Operations Supervisor in their absence.
• Ensure team members, including temporary employees, understand job instructions, safety requirements, and quality guidelines.
• Identify, document, and develop solution(s) to workflow problems and issues.
• Lead and coordinate all teams and/or activities for the shift to ensure safety, quality, customer expectations, and cost objectives are met.
• Provide the Operations Supervisor with feedback on team member performance.
• Report on customer service, employee safety, equipment, or facility issues to the appropriate personnel.
• Review daily team assignments to ensure that each team is staffed appropriately.
• Update and maintain the schedule to meet customer demand/expectation and/or any information tracking for reports and spreadsheets.
• Perform additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Experience using Warehouse Management Systems (WMS) to support daily operations, reporting, and workflow execution.
• Prior Team Lead or Acting Supervisor experience in a warehouse or distribution environment.
• Working knowledge of inbound, outbound, picking, packing, shipping, and receiving operations.
• Experience reading, understanding, and applying SOPs, work instructions, and process documentation.
• Experience operating or overseeing the operation of material handling equipment, including forklifts, pallet jacks, RF scanners, and conveyor systems.
• Experience leading shift handoffs and daily start up meetings.
• Strong verbal and written communication skills, with the ability to communicate effectively with team members and leadership.

Skills and Abilities

• The ability to thrive in a very fast-paced environment.
• The ability to fulfill the responsibilities of a physically demanding position - constant lifting.
• The ability to consistently lift up to 50 - 75lbs.
• The ability to team-lift up to 250 lbs. occasionally
• Strong communication skills.
• Flexible availability for overtime work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .