Operations System Analyst

OpenKrill; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Flexible remote or hybrid work options

Medical, vision, and dental coverage

Paid time off (PTO) & wellbeing days

401k retirement plan

Equity package

Dedicated personal development budget

All the equipment you need to do your

Job summary

Scan.com is seeking an Operations Systems Analyst to own CRM, ticketing, and workflow tooling, driving real-time reporting, and building AI-driven automations. You will act as a bridge between Product and Operations, translating operational needs into system requirements and implementing scalable solutions.

You will collaborate with Product to audit systems, close data gaps, and roadmap automation that removes manual work across Operations as the company scales.

Qualifications

• Experience partnering with Product teams to translate operational pain into requirements.

Responsibilities

• Own administration of core operational systems (CRM, ticketing, workflow tools).
• Build and maintain real-time reporting and dashboards for Service Delivery and leadership.
• Design and implement workflow automations to reduce manual work.
• Bridge between Product and Operations, translating needs into system/product requirements.
• Partner with Product and IT to scope, test, and roll out system changes.
• Troubleshoot system issues and establish triage/resolution processes.
• Maintain clean, well-documented data and standards across systems.
• Train and support ops users on new systems and workflows.
• Identify opportunities to apply AI and automation to recurring tasks; pilot solutions.

Skills

Partner with Product teams

AI tooling & automation

CRM systems

Reporting dashboards

Workflow automation

Analytical thinking

User training

Independent work

Data quality awareness

Tools

Salesforce

HubSpot

Zendesk

Notion

Job description

We're Scan.com http://Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for an Operations Systems Analyst at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Experience partnering closely with Product teams — you can translate operational pain points into clear requirements, and product changes into operational impact.
• You're hands-on with AI tools for analysis, scripting, and building automations — not just AI-aware, but someone who's actually shipped something with it.
• Experience administering CRM, ticketing, or workflow systems (e.g., Salesforce, HubSpot, Zendesk, Notion, or similar) in an operations context.
• Experience building reporting and dashboards that non-technical stakeholders can actually use.
• A track record of designing workflow automations that measurably reduce manual work.
• Strong analytical skills, comfortable turning messy operational data into a clear point of view.
• Experience developing training or supporting non-technical users on new systems and tools.
• Comfortable operating independently in a role that spans systems, data, and process, not just one of the three.
• A proactive, detail-oriented approach — you notice when something's off in the data before someone has to tell you.

WHAT YOU WILL ACHIEVE IN THIS ROLE

This role sits within Operations, reporting directly to the SVP of Operations. You'll own the administration of systems and tooling that power operations— CRM and workflow implementation, reporting and dashboards, and the automations that keep operational data accurate and usable across teams. This role is a key bridge between Product and Operations—you'll translate operational needs into system and product requirements, and product changes into operational impact, so the two move in lockstep instead of in parallel.

Early on, your priority is collaborating with Product, auditing our current systems and reporting setup, fixing the most urgent data and process gaps, and building a roadmap side by side with Product teams for where automation can remove manual work across Operations. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Own administration of our core operational systems (CRM, ticketing, workflow tools), including configuration, permissions, and data integrity.
• Build and maintain reporting and dashboards that give Service Delivery, Implementation, and leadership an accurate, real-time view of operational performance.
• Design and implement workflow automations that reduce manual work across Service Delivery and Implementation teams.
• Act as the key bridge between Product and Operations — translating operational needs into system and product requirements, and product changes into operational impact, so the two move in lockstep.
• Partner with Product and IT to scope, test, and roll out system changes that affect Operations.
• Troubleshoot system issues raised by ops teams and build a clear process for triaging and resolving them.
• Maintain clean, well-documented data across our operational systems, and own the standards that keep it that way.
• Train and support ops users on new systems, tools, and workflows as they roll out.
• Identify opportunities to apply AI and automation to recurring operational and reporting work, and pilot solutions directly.
• Use AI tools directly to build internal automations, scripts, and reporting logic — treating AI as a core part of how you ship systems work, not an occasional add-on.

AI REQUIREMENTS

At Scan.com http://Scan.com, AI isn't a side project; it's how we work. We expect everyone to use AI to think faster, remove drudgery, and multiply their output. What we care about is judgment: knowing when AI makes you sharper, when it doesn't, and how to use it responsibly around patient data. You don't need to be an engineer. You need to be someone who reaches for the best tool and gets more done as a result.

Tier 1 — AI-Native

For this role, the expectation is that you are AI-Native. You build with AI directly, shipping, automating, or prototyping real work with LLMs and agents, and have clear judgment on where humans must stay in the loop.

• You build with AI, not just alongside it. You've shipped, automated, or prototyped something real using LLMs, agents, or AI tooling.
• You can explain a workflow you redesigned so a machine does the boring 80%.
• You have a view on where agentic systems help and where a human must stay in the loop, especially in regulated, PHI-adjacent work.

A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here.

HOW WE WILL INTERVIEW YOU

We keep our interview process short and sweet. Here are the stages you can expect, but we might switch up the order depending on team availability:

1. 30-minute introductory phone call with our Senior Talent Partner.

2. If it feels like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.

3. 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com http://Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to this role (see AI Requirements above).

4. Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.

5. Offer!

WHAT WE OFFER

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

• Salary range of $115,000 - $125,000
• Equity package
• Flexible remote or hybrid work options
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team
• Atlanta office perks: Complimentary team lunch every Wednesday, on-site gym access, roof terrace, and on-site lunch options

DIVERSITY ATSCAN.COM http://Scan.com

Scan.com http://Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicit