Operations Support Technician (OST)

The Cheesecake Factory; Daly City (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Vacation and sick time

Medical, Dental & Vision

401K with company match

25% discount when dining as a guest

Job summary

The Cheesecake Factory in Daly City is seeking an Operations Support Technician to manage restaurant-level accounting and HR tasks with discretion and accuracy.

The role requires daily sales reconciliations, cash handling, vendor invoice reconciliation, data entry, and benefits administration, supporting staff and corporate departments while maintaining records and confidentiality.

Qualifications

• Self-starter who can learn quickly and adapt to tasks.
• Flexible availability to accommodate varying hours and schedules.
• Proficiency in accounting principles to ensure accurate financial management.
• Comprehensive computer skills with Word, Excel, Outlook for efficient operations.
• Upholds strict confidentiality and handles sensitive information discreetly.
• Proven problem-solving skills; resolves issues promptly and effectively.
• Ability to prioritize tasks and manage multiple responsibilities concurrently.
• Outstanding interpersonal skills to collaborate within a diverse team.

Responsibilities

• Perform daily reconciliation of sales transactions to ensure accuracy and compliance with financial standards.
• Manage cash handling and bank transactions with precision and accountability.
• Reconcile invoices promptly and accurately to maintain vendor relationships and financial integrity.
• Efficiently enter and maintain data in relevant systems to support operational and reporting needs.
• Process new hire information accurately and timely, ensuring compliance with company policies and regulatory requirements.
• Administer benefits effectively, supporting employee understanding and utilization of company-provided benefits.
• Provide exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.
• Support restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed.
• Maintain records in accordance with company policies and legal requirements, ensuring accurate retention and retrieval as necessary.

Skills

Interpersonal skills

Problem solving

Multitasking

Confidentiality

Self-starter

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position Overview

You may know us for our extensive menu of delicious food… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014. The Operations Support Technician (OST) is responsible for restaurant-level accounting and human resource functions, requiring attention to detail, the ability to work independently, and confidentiality with sensitive company information.

Compensation Range

$20.00-$21.00 / Hour

Here’s more of what you’ll get to do

• Perform daily reconciliation of sales transactions to ensure accuracy and compliance with financial standards.
• Manage cash handling and bank transactions with precision and accountability.
• Reconcile invoices promptly and accurately to maintain vendor relationships and financial integrity.
• Efficiently enter and maintain data in relevant systems to support operational and reporting needs.
• Process new hire information accurately and timely, ensuring compliance with company policies and regulatory requirements.
• Administer benefits effectively, supporting employee understanding and utilization of company-provided benefits.
• Provide exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.
• Support restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed.
• Maintain records in accordance with company policies and legal requirements, ensuring accurate retention and retrieval as necessary.

What We Require

• Demonstrated ability as a self-starter and quick learner, adept at adapting to new tasks and responsibilities.
• Flexible availability to accommodate varying hours and schedules as needed.
• Proficiency in accounting principles, ensuring accurate financial management.
• Comprehensive computer skills with a focus on Microsoft Word, Excel, and Outlook, essential for efficient office operations.
• Upholds strict confidentiality and acts discreetly with sensitive information.
• Proven problem-solving skills, capable of resolving issues promptly and effectively.
• Exceptional ability to prioritize tasks and manage multiple responsibilities concurrently.
• Outstanding interpersonal skills, fostering productive relationships within a diverse team environment.

What We Offer

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25% discount when dining as a guest

About The Company

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake