Operations Support Supervisor

AA Asphalting, LLC; Sumner (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading asphalt restoration company is seeking a Field Support Supervisor to provide leadership and oversight to field teams. The ideal candidate will have a degree in a related field and strong leadership skills. Responsibilities include coordinating schedules, ensuring project performance, and maintaining customer satisfaction. This role offers a full benefit package and opportunities for career growth.

Benefits

Medical, Dental, Vision benefits

401K Profit Sharing

Paid Time Off (PTO) + Holiday pay

Discounted YMCA membership

Ongoing training opportunities

Career growth opportunities

Qualifications

• Strong leadership and decision-making skills.
• Excellent verbal and written communication skills.
• Working knowledge of construction processes and safety regulations.

Responsibilities

• Provide direction and oversight to field support teams.
• Adjust schedules as needed to meet changing priorities.
• Foster customer relationships through proactive communication.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Teamwork

Education

Associate or Bachelor's degree in Business, Operations Management, Construction Management or related degree

3+ years related experience in operations or field management

Tools

Microsoft Office

Excel

Job description

With over 45 years of experience, AA Asphalting has become the Pacific Northwest's leading asphalt and concrete restoration provider with several operating locations serving our local communities in Washington and Oregon. Our team provides quality workmanship and outstanding service to our customers who are represented by public utilities, government agencies, general contractors, and businesses.

We are looking for a motivated, organized, team‑oriented individual to join our team as a Field Support Supervisor. The Field Support Supervisor will provide leadership and oversight to field support and operations teams to ensure subcontractor performance, timely pre‑inspections, and efficient scheduling of asphalt and concrete restoration.

Our Field Support Supervisor will be expected to:

• Provide direction and oversight to the Field Support Supervisor, Field Support Foreman, pre‑inspection and operations teams, to ensure subcontractor performance and accountability, timely completion and site readiness of pre‑inspections, and compliance with internal processes.
• Assist in coordinating detailed daily schedules for service and commercial divisions ensuring optimal assignment of crews based on skills, job scope, and availability.
• Understand project scopes and strategically allocate crews to balance workload accounting for project complexity, location, duration, and work type.
• Adjust schedule as needed to meet changing priorities, weather, delays, or customer needs.
• Foster customer relationships through proactive communication, issue resolution, and timely project updates.
• Communicate with customers to confirm schedules, answer project questions, and ensure a positive customer experience by anticipating needs and minimizing disruptions.
• Collaborate with internal teams to ensure customer satisfaction and continuity of service.
• Work closely with leadership, Superintendents, Project Managers, and Foremen to relay project requirements within and outside the normal scope of work to ensure smooth daily operations.
• Use internal software platforms to maintain real‑time schedules, crew assignment, job status, and project documentation.
• Lead efforts to optimize existing processes and create new processes to support field crew operations.
• Uphold and support Company's core values of Respect, Trust, and Create.

The ideal experienced Field Support Supervisor will have the following:

• Associate or Bachelor's degree in Business, Operations Management, Construction Management or related degree; or 3+ years related experience in operations or field management; or equivalent combination of education and experience.
• Strong leadership, decision‑making, and interpersonal skills.
• Excellent verbal and written communication skills. Ability to handle sensitive situations with confidential information.
• Working knowledge of construction processes, job scopes, and material requirements.
• Solid understanding of safety regulations, quality standards, and operational best practices.
• Excellent organizational skills and attention to detail. Able to identify and resolve issues in an effective and timely manner.
• Ability to consistently perform required tasks within designated time frames.
• Comfortable working in a fast‑paced, changing environment with shifting priorities.
• Desire and ability to work effectively in a team.
• Excellent computer skills, including Microsoft Office and Excel.

Why Choose AA Asphalting!

• Full Benefit Package: Medical, Dental, Vision
• 401K Profit Sharing option
• Paid Time Off (PTO) + Holiday pay
• Discounted YMCA membership
• Ongoing training opportunities
• Career growth opportunities

If this sounds like the position you are looking for, contact us today with your online application. We look forward to meeting you!

Pre‑employment drug screen and criminal background check required. AA Asphalting is an Equal Opportunity Employer