Operations Support Specialist| $20hr

E.A. Sween Company; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

8 Paid Holidays

Company-Paid Life Insurance

401(k) with Company Match

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Recognition Program

Job summary

E.A. Sween Company seeks an Operations Support Specialist in Austin, TX to provide administrative, data, and project support to the CDC Operations Manager and team. The role emphasizes customer service, data accuracy, and operational excellence in a fast-paced environment.

Key duties include handling customer interactions, high-quality data entry, and supporting daily tasks and HR initiatives. The position is full-time and on-site with hourly pay of $20.00.

Qualifications

• Proficient in Microsoft Excel and Word.
• Strong written and verbal communication, attention to detail, and organization.
• Ability to handle confidential information and manage multiple priorities.
• Positive, professional attitude.
• Proficiency in speaking and understanding English.

Responsibilities

• Customer Interaction: Greet customers, employees, and vendors; answer inbound calls and make outbound calls for delivery quality assurance.
• Data Management: High-level, accurate data entry; analyze trends and resolve discrepancies using system/report data.
• Daily Task Support: Assist with HACCP documentation and verification, safety checks, orientation setup, scanning, filing and tracking paperwork.
• Human Resources Support: Assist with HR-related projects and administrative initiatives as needed.

Skills

Written and verbal communication

Attention to detail

Organization

Confidential information handling

Positive attitude

English proficiency

Tools

Microsoft Excel

Microsoft Word

Job description

OPERATIONS SUPPORT SPECIALIST

WHY THIS ROLE

• Provide hands-on administrative and operational support to our Austin CDC Operations team.

• $20.00/hour, consistent with our internal compensation framework.

• Be part of a fast-paced, people-first culture with room to learn and grow.

• Join a family-owned company that values teamwork, respect, and personal growth.

WHO WE ARE

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees bring their whole selves to work every day. At E.A. Sween, our team members are seen, heard, and appreciated—not just for what they do, but for who they are. We hope you’ll join us!

POSITION OVERVIEW

We are seeking an Operations Support Specialist to provide comprehensive administrative, data, and project support to the CDC Operations Manager and other management personnel. This is a fast-paced role focused on customer service, data accuracy, and operational excellence.

KEY RESPONSIBILITIES

Customer Interaction

• Proactively and positively greet customers, employees, and vendors.

• Answer inbound calls and make outbound calls for delivery quality assurance.

Data Management

• Perform high-level, accurate data entry.

• Analyze trends and resolve discrepancies using system and report data.

Daily Task Support

• Assist with daily tasks such as HACCP documentation and verification, safety checks, orientation setup, scanning, filing, and tracking paperwork.

Human Resources Support

• Assist with HR-related projects and administrative initiatives as needed.

SCHEDULE

• Full-time, Monday-Friday

• May require occasional flexibility during peak business periods.

PAY TRANSPARENCY

Hourly Pay: $20.00, consistent with our internal compensation framework.
Classification: Non-Exempt / Full-Time
Incentive: Not bonus-eligible
Final pay determined by experience, skills, internal equity, and available budget.

QUALIFICATIONS

• Proficient in Microsoft Excel and Word.

• Strong written and verbal communication, attention to detail, and organization.

• Ability to handle confidential information and manage multiple priorities.

• Positive, professional attitude.

• Proficiency in speaking and understanding English.

PHYSICAL REQUIREMENTS

• Ability to bend, twist, and lift up to 25 lbs.

• Comfortable in a fast-paced, multi-priority office environment.

• Ability to work at CDC temperatures (38-70°F) for short periods when needed.

• Tolerant of frequent interruptions and shifting priorities.

WHAT SUCCESS LOOKS LIKE AT E.A. SWEEN

• Value People Most of All: Show respect & care, embrace diversity, empower others.

• Commit to Safety Everyday: See something, say something, do something; practice safe behavior and celebrate safety success.

• Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change.

• Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what’s right.

• Welcome Constructive Straight Talk: Be honest and respectful even when difficult; be open to ideas and feedback; ask questions to understand.

• Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others succeed.

• Enjoy What You Do!: Have a positive attitude, live the Spirit of E.A. Sween, and celebrate success.

BENEFITS

• Medical, Dental, and Vision Insurance

• Paid Time Off (PTO)

• 8 Paid Holidays

• Company-Paid Life Insurance

• 401(k) with Company Match – fully vested after 2 years

• Short-Term and Long-Term Disability Plans

• Tuition Reimbursement

• Employee Recognition Program (Boss Bucks)

E.A. Sween is an Equal Opportunity Employer – Minority/Female/Veteran/Disability.