Operations Support Specialist

Together SC; Columbia, Northern (SC, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Together SC in Columbia, SC seeks an Operations Support Specialist to serve as a centralized operational resource across Front Desk Operations, Accounting, IT, and Marketing. This role coordinates administrative workflows, CIC bookings, and shared projects to keep daily operations smooth and consistent.

You will triage walk-ins, support the front desk switchboard, assist with projects, and help facilities with urgent tasks, while maintaining professionalism in a fast-paced environment and

Qualifications

• Associate degree or a minimum of 4 years of related experience in administrative planning and workflow management.
• 4+ years of Project Management experience.
• Experience with Mainframe Operations Software and Microsoft Office.
• Ability to diffuse disgruntled guests or situations at the front desk.
• Effective teamwork, communication, strong interpersonal skills, and service orientation.
• Ability to lift up to 25 lbs and move about the workspace.

Responsibilities

• Assist Facilities Operations Manager with administrative tasks for College Work-study Students, Volunteers, and project vendors.
• Triage and liaise with visitors and guests requesting vital services.
• Provide basic troubleshooting on AV equipment when IT is unavailable.
• Manage workflow for CIC room rentals, contract processing, vendor relationships, payments, and project reports.
• Perform other general administrative tasks as needed.
• Support Marketing with operational/logistical needs, including event coordination and meetings.

Skills

Project Management

Microsoft Office

Mainframe Operations Software

Front Desk Experience

Teamwork

Communication

Problem Solving

Education

Associate degree

Bachelor's degree (preferred)

Tools

AV Equipment

Job description

Position Summary

The Operations Support Specialist serves as a centralized operational resource supporting multiple departments, including Front Desk Operations, Accounting, IT, and Marketing. This position ensures smooth day-to-day operations by coordinating administrative workflows to include CIC bookings, managing shared departmental projects, triaging walk-ins, and supporting the front desk switchboard. There may be times when this role will support the Facilities Operations Manager with tasks related to projects.

The role functions as a connector between departments, improving efficiency, consistency, and service delivery while allowing each team to remain focused on vital core responsibilities. The Operations Support Specialist provides frontline operational support, logistical coordination, and administrative assistance that strengthens organizational effectiveness across departments.

Essential DUTIES & Responsibilities 60%

• Assist Facilities Operations Manager with the administrative tasks of College Work-study Students, Volunteers, and project vendors.
• Triage and serve as a liaison for visitors and guests requestingvital services.
• Assists with basic troubleshooting on AV equipment in CIC when IT is not available.
• Manage workflow processes related to CIC room rentals, contract processing, food vendor relationships, monitoring of rental fee payments, and project reports.
• Assists with other general administrative tasks as needed.

Marketing, IT, Finance and HR – 40%

• Assists the Marketing team with operational and logistical needs, including event coordination, internal communications and meetings.

Assists the VP of Finance, Finance Department, HR and IT Department with Vital Projects as needed.

Qualifications: Experience, knowledge, Skills & Abilities

Required Qualifications

• Associate degree or a minimum of 4 years of related experience in administrative planning and workflow management.
• 4+years Project Management experience.
• Mainframe Operations Software and Microsoft Office.
• Ability to diffuse disgruntled guests or circumstances at the front desk.
• Effective teamwork, communication, strong interpersonal skills, and service oriented.
• Ability to analyze and solve problems, multi-task, and prioritize. Quickly and efficiently.
• Must possess good general mobility and can lift up to 25lbs
• Ability to maintain a calm, professional demeanor in a sometimes fast-paced environment.
• Ability to interact with diverse populations.

Preferred Qualifications

• Bachelor's degree or 6 years of relevant experience in Administrative Operations.
• High Interpersonal and Problem-Solving Skills.