Operations Support Manager

Socket.dev; Michigan; On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking an Operations Support Manager to lead new client startups and administer the Commercial Technical Training program. The role involves coordinating transition activities to meet contractual timelines and supporting site operations leadership across multiple client locations.

Requirements include a Bachelor’s degree in Business or Technical, 10+ years in a commercial maintenance setting, and strong training program knowledge. Travel to client sites is expected.

Qualifications

• Bachelor’s Degree in Business or Technical field.
• 10+ years of experience in a Commercial setting in maintenance or related disciplines.
• Facility and Process maintenance core background.
• Technical training program knowledge.
• Knowledge of skilled trades and related technical knowledge requirements.
• Some level of Instructional Design or Training Instructor experience.

Responsibilities

• Coordinate new business startup activities from a prescribed plan with internal functional group owners and clients.
• Travel to client locations to assess contractual processes or facility maintenance responsibilities and start up maintenance services as agreed.
• Administer LMS online technical training system and monitor training requirements and develop online training courses.
• Develop and deliver instructor-led and online self-paced training.
• Draft and submit standard reports and ad-hoc reports to customers and leadership.

Education

Bachelor’s Degree – Business or Technical

Tools

MS Word

MS PowerPoint

MS Excel

MS SharePoint

MS Outlook

Job description

Operations Support Manager (New client business startup and technical training)

Amentum is looking for an experienced maintenance related Operations Support Manager that will focus on new client business startups and our Commercial group technical training program. This position will focus on coordinating transition activities to meet contractual timelines while engaging various stakeholders during new client business startups. This position will also focus on administering the Amentum Commercial Technical Training program. In addition this position will help support our site operations team from a Leadership perspective as supplemental leadership support at multiple client locations.

Essential duties and responsibilities for the position include, but are not limited to:

• Research, review, analyze and interpret all responsive information for contract awards
• Ability to prepare management reports, reviews, and documents for internal and external use
• Responsible for coordinating new business startup activities from a prescribed plan with internal functional group owners and come clients
• Responsible for traveling to client locations to assess contractual process or facility maintenance responsibilities and for physically starting up maintenance services to agreed upon scope
• Responsible to administer company LMS online technical training system, administer technical skills assessments, assign and monitor associated training requirements, and develop online training process courses utilizing 3rd party software packages from documents and video
• Manage training records and training certificates
• Develop and deliver any additional instructor led and online self-paced training
• Responsible for travelling to client sites to support Amentum site operations teams from different types of leadership perspectives
• Must have the ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities, schedules and budgets
• Work independently as part of an integrated team and display high self-motivation and integrity.
• Have the ability to maintain an exceptional level of organization and time management skills
• Must have good work ethics and be available occasionally on nights and weekends if necessary to accommodate operational needs.
• Drafting and submitting standard reports (weekly, monthly, etc.) and ad-hoc reports (incident reports, etc.) to customer and leadership team
• Proven training experience (developing, leading)

Minimum Experience, Education and Licensure:

• Bachelor’s Degree – Business or Technical
• Ten Plus (10+) years of experience in a Commercial setting in maintenance or similarly related disciplines
• Facility and Process maintenance core background
• Technical training program knowledge
• Knowledge of skilled trades and other discipline technical knowledge requirements and associated skill sets
• Some level of Instructional Design, Training Instructor, or other similarly related experience and/or education

Minimum Knowledge, Skills and Abilities:

• Facility and/or process maintenance core background
• Knowledgeable of HVAC, Mechanical, Electrical, Pneumatic, Robotics, Controls, etc.
• Knowledgeable of training systems, programs, assessments, both hands on, in classroom, and virtual
• Experience managing maintenance teams and providing maintenance services
• Experience using a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS outlook
• Must be able to learn new systems and applications
• Ability to work effectively and efficiently in a team environment and relate well to others
• Ability to manage individual workflow effectively and improve processes when necessary
• Ability to communicate clearly and effectively with coworkers both in written and verbal communications
• Ability to show initiative and commitment to the company’s goals
• Ability to readily adapt to changing requirements
• Strong commitment to performing and producing at the highest level of quality at all times

Preferred Knowledge and skills:

• Articulate 360 or similar learning development tools
• SCORM knowledge and familiarity
• OSHA training requirements
• Maintenance Manager or Supervisory background
• Technical maintenance skills and experience/background

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to Lift up to 15 lbs, bend, reach, carry, stoop, kneel, climb, etc.

Work Environment:

• This position requires 80% travel , working from multiple Amentum office spaces and client site locations to also include remote office locations.
• Travel can be 1 to 2 week intervals, planned, sequenced, or back to back
• Travel and support needs as well as client locations can vary significantly with planning and notifications being limited at times based on customer and operational priorities

Compensation Details:

135000.00

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

09/21/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.