Operations Support - Logistics Account Manager (Full Time)

Fusion Transport; Charleston (SC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company-provided parking passes

Hybrid work day

Medical, Dental and Vision Insurance

Paid holidays

Paid time off (PTO)

401(k) benefits

Career growth opportunities

Job summary

Fusion Transport is seeking an Operations Support - Logistics Account Manager in Charleston, SC. The role involves maintaining operational efficiencies, managing shipments, and acting as a primary link between accounts and the sales organization.

Ideal candidates will have strong communication and negotiation skills, with a focus on customer service and operational excellence. The position offers a hybrid work environment and a range of benefits, including medical insurance and paid time off.

Qualifications

• Strong knowledge of the transportation industry.
• 2+ years of industry experience preferred.
• Ability to thrive under deadlines and manage multi-tasking.

Responsibilities

• Maintain operational efficiencies for a book of business.
• Manage daily shipment activities and resolve issues.
• Provide competitive pricing and negotiate rates.
• Act as a front-line resource for customer service.

Skills

Communication with sales team

Problem-solving

Negotiation

Attention to detail

Customer service

Organizational skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support - Logistics Account Manager (Full Time)

Charleston, SC, US

$45,000.00 To $55,000.00 Annually

Full Time, Exempt

Location: Charleston, SC

Job Overview:

As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary. Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible. Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.

How You Will Make an Impact:

• Communicate with the sales team and customers to build and maintain ongoing relationships
• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
• Provide and negotiate competitive pricing and rates
• Input, update, and manage shipment information
• Collaborate with the support team to guarantee each shipment is serviced properly
• Assist with billing and accounting responsibilities as needed
• Act as the front-line resource to provide customer service on the assigned account(s)
• Support the Broker(s) and Account Manager(s) by managing operational tasks.
• Responsible Owner of all account operations including, but not limited to, load acceptance, appointment setting, coverage coordination, etc.
• Manage and stay organized through a large volume of daily email and phone requests from brokers and customers.
• Can persuade, motivate, influence and negotiate with others
• Thrive under deadlines, drive results, multi-task and work with a sense of urgency
• Remain positive and flexible in an ever-changing environment with shifting priorities
• Are detail oriented with strong prioritization and multi-tasking skills
• In-depth knowledge of the transportation industry, including both the carrier and brokerage departments.
• Ability to leverage outbound lead campaigns effectively to qualify potential sales prospects.
• Empathetic to customer needs with the ability to translate those needs into solutions that deliver value.
• 2+ years of Industry experience (but not required)

What we Offer:

• Company-provided parking passes!
• One Hybrid Day/ Week!
• Medical, Dental and Vision Insurance
• Paid holidays
• Paid time off (PTO)
• 401(k)
• Career growth and development opportunities
• Collaborative & committed team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.