Operations Support Engineer

Oxide Computer Company; Emeryville (CA); Remote; USD 225,000 - 275,000; Full time

Benefits offered by this job

100% coverage of medical, dental, and vision premiums

Flexible work schedules

Competitive salary

Job summary

A technology firm is seeking an Operations Support Engineer to build automated systems that enhance operational tasks and provide support across various internal services. The ideal candidate has experience in Rust and TypeScript, excels at problem-solving, and enjoys working in diverse teams. This role demands a sense of responsibility for colleagues' success and offers flexible hours, with a competitive salary of $250,000 annually, regardless of location.

Qualifications

• Experience building autonomous systems to improve workflows.
• Written code in Rust and TypeScript.
• Comfortable at a Unix terminal.

Responsibilities

• Build automated systems to replace manual tasks.
• Provide support for internal services and SaaS solutions.
• Manage onboarding training for new employees.

Skills

Rust

TypeScript

Terraform

Unix

API integration

Job description

Are you an engineer who loves building autonomous systems to help your colleagues succeed? We are seeking a software engineer to join our operations team and provide company wide support by expanding on our existing systems and building new ones.

Build automated systems to perform tasks and operations that are done manually today.

Provide world class support to your colleagues across a diverse range of internal services and SaaS solutions.

Manage and improve our company expansion by welcoming new employees to Oxide with onboarding training and improving the tools as you go.

Operate and build upon access control across the company to ensure teams are safe and secure in their daily tasks.

Create and manage infrastructure across multiple cloud providers including AWS, GCP, and our very own Oxide rack.

Write code in different languages: Rust, TypeScript, Terraform, and more across different codebases.

Monitor and maintain availability of internal services. Participate in the on‑call rotation for critical services.

Collaborate with colleagues in the decision making process for when to build versus buy systems. Organize and orchestrate the rollout and deployment of both internal and SaaS solutions.

Identify areas for improvement in operations at Oxide, and find solutions to improve their resilience, rigor, and efficiency.

Work with every team at Oxide and solve problems across the organization.

Empathize with others and love building the solutions that make work easy and fun.

Feel a sense of responsibility for the success of your colleagues, and measure that success in their terms.

Have written code in Rust and Typescript. Have previously built autonomous systems to improve your colleagues' workflows.

Are looking to apply SRE experience to tools and processes across an entire organization, supporting colleagues from every team.

Love automating yourself out of jobs to have time to help out in different areas.

Are excited about playing with third‑party APIs, writing API clients, and integrating with the systems that Oxide uses.

Believe in fully documenting your ideas and like reading the documentation produced by others.

Are very comfortable at a Unix terminal.

Get excited about a wide range of technical topics and dig really deep into them.

Don’t mind coworkers getting really excited about decades‑old computer front panels.

We are very explicit about our values, and they can be seen in daily life at Oxide, for example:

Our rigor means we enjoy and take pride in the craft of engineering.

Our urgency means that we are not above the judicious short‑cut.

Our versatility is reflected in our greatest strength: the breadth of our team.

Our transparency can be seen in our consensus‑driven RFD process.

Our responsibility means that we both lead and follow: we have our own domains, but we also help others on their parts.

Our curiosity shows in our insatiable desire to learn – and our empathy in our love of teaching others.

Our humor is a big part of our daily lives: we are inveterate wise‑crackers whose video meetings spill into simultaneous text chat.

Working at Oxide

Remote first

Most of our team are based outside of the Bay Area. We do ask that your workday overlaps with Pacific Time for at least four hours.

Our families and lives outside of our jobs are very important to us; our schedules are flexible to reflect and support that.

We offer the best medical PPO, dental, and vision plans we can find and cover 100% of premiums for employees and dependents.

Everyone at Oxide makes $250,000 USD, regardless of location. (Some sales positions have a lower base salary and contain a commission component.)

Applying for: Operations Support Engineer