Operations Support Clerk

Willson International Limited; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company seeks dedicated individuals to join their Operations team in a remote role. As an Operations Support Clerk, you will be the first point of contact for customers and carriers, providing essential shipment status information. This position offers a flexible work-from-home environment, allowing you to balance your professional and personal life effectively. With opportunities for growth, training, and a supportive team culture, this role is perfect for those who thrive on detail and enjoy a dynamic work atmosphere. Join a company that values its employees and encourages collaboration, making every day an exciting opportunity to contribute.

Benefits

Work-from-home environment

3 weeks paid vacation

401k program

Family medical benefit coverage

Mental health coverage

Training and certification costs covered

Celebration of staff achievements

Qualifications

• High school diploma required with 1+ year in an office environment.
• Proficient in MS Office and strong communication skills are essential.

Responsibilities

• Act as the first point of contact for customers and carriers.
• Manage incoming documents and assist with shipment status communication.
• Perform data entry, scanning, and filing as required.

Skills

MS Office proficiency

Strong communication skills

Database skills

Office environment experience

Education

High school diploma

Tools

ECM

Email

Fax machine

Scanner

Job description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our Operations team!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – US

Shift

Monday to Friday, 9am-5pm

Key Qualifications

• High school Diploma is required
• Minimum of 1 year in an office environment
• Proficiency in MS Office and database skills, faxing, scanning, internet work
• Strong communication skills – English verbal and written is required

Description of Role

As an Operations Support Clerk, you will be the first point of contact with our customers and their carriers. You will provide critical shipment status information to our customers, carriers, and our operations rating team.

Here are some of the activities you will be expected to perform:

• Manage all incoming documents through ECM and e-mail
• Assist confirmers/raters in retrieving COS documentation
• Creation of documents using electronic means
• Communicate through telephone and email with customers and carriers on shipment status
• Scanning, faxing, filing, data-entry
• Reception back up as required
• All other duties as assigned

Why you’ll love it at Willson

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• 401k program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward.
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).