Operations Support Analyst

Republic Services; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Republic Services is seeking an Analyst, Operations Support to gather and standardize processes, building standard operating procedures for field operations. The role partners with subject matter experts to translate complex processes into actionable SOPs and training content across the enterprise.

In Office Phoenix-based position with a 4/1 hybrid schedule, candidates with knowledge-management experience and strong communication skills will thrive.

Qualifications

• 3 years of experience as an Analyst or in Operations.
• In-office role with Phoenix, AZ presence: 4 days in-office, 1 day remote.
• Strong preference for local candidates in Phoenix, AZ.
• Experience with knowledge management or process improvement in a support role.

Responsibilities

• Document and streamline operational processes aligned with strategic plans.
• Develop clear, concise SOPs for field operations and training materials.
• Collaborate with SMEs to identify best practices and standardize procedures enterprise-wide.

Skills

Knowledge management

Process improvement

Communication

Active listening

Stakeholder management

Tools

Word

PowerPoint

Excel

Visio

Job description

POSITION SUMMARY

The Analyst, Operations Support is responsible for gathering, streamlining, standardizing, and documenting processes that support the corporate Operations Support function in building consistent standard operating procedures for operations. The Analyst collaborates with subject matter experts in the field to break down complicated problems, identify areas of improvement, align responsibilities, and document step-by-step procedures, ultimately providing solutions to challenges faced in operations. This role develops and delivers invaluable content used to train key roles in the Operations space enterprise wide.

PRINCIPLE RESPONSIBILITIES

Discovers and documents existing operational processes in the field that are in line with the strategic plan of the Operations Support Department. Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures for across the organization. Helps plan and contributes to efforts that align with Operations strategy and timelines. Identifies methods to simplify and streamline operational processes whenever possible; documents approved processes in clear, concise, and engaging deliverables for use during implementation and ongoing training. In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team. In collaboration with partners and team leaders, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity. Designs and continually updates the Operations knowledgebase with relevant, accurate, and easy to navigate content. Conducts site visits as needed in support of Operations team, such as deploying new initiatives or supporting high priority Business Units. Travels up to 25% of the time, sometimes on short notice. Performs other job-related duties as assigned or apparent.

QUALIFICATIONS

Demonstrated experience with knowledge management and/or process improvement in a key support role. (Required). 2-3+ years of experience in the waste or transportation industry. Demonstrated proficiency in Microsoft Word, PowerPoint, and Excel. Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing. Written and verbal communication skills, with the ability to create, process, and design content in mediums such as PowerPoint, Word, Excel and Visio. Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals. Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives. Demonstrate ability and willingness to adjust and adapt to changing conditions. Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise. Ability to translate operational team issues into new ideas and solutions. Maintains a positive outlook and works well in a team-oriented environment.

MINIMUM QUALIFICATIONS

3 years working experience as an Analyst or in Operations This is an in-office role and will sit in our office in Phoenix, Arizona. 4 days per week in-office and 1-day per week remote work. Strong preference for local candidates currently living in Phoenix, AZ.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts.

In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook
• S&P Global

Why Work With Us

Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day.