Operations Support & Analysis Analyst I

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 47,000 - 94,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking an Operations Support professional to obtain facts, analyze problems and design solutions, and develop testing methods for operating information. You will help create SOPs, document processes, and assist with training.

Qualifications include a Bachelor's in Business Administration or equivalent experience, plus at least 2 years in an operational role. Knowledge of 834 Enrollment and Edifecs is a plus.

Qualifications

• Bachelor's degree in Business Administration or equivalent via 4 extra years of relevant work experience.
• 2 years experience in an operational role (level 2 or above).
• Knowledge of 834 Enrollment and Maintenance transactions; ability to read EDI segments, loops, and element.

Responsibilities

• Research and improve operations by examining systems problems, obtaining facts, analyzing problems, and recommending resolutions.
• Support operations systems by providing information to customers and delivering training.
• Contribute to operations analysis and SOP/documentation development by handling new requests and assisting others.
• Verify operations systems by developing testing methods and documenting tests.
• Enhance knowledge through training and reading technical publications.

Skills

Microsoft Office proficiency

Analytical thinking

Excellent communication skills

Education

Bachelor's Degree in Business Administration

Additional 4 years of relevant work experience in lieu of a Bachelor's degree

Tools

Facets

Edifecs

EDI basics

Job description

CareFirst BlueCross BlueShield is seeking an Operations Support professional to obtain facts, analyze problems and design solutions, and develop testing methods for operating information. You will help create SOPs, document processes, and assist with training.

Qualifications include a Bachelor's in Business Administration or equivalent experience, plus at least 2 years in an operational role. Knowledge of 834 Enrollment and Edifecs is a plus.