Operations Support Ambassador

University Hospitals; Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

University Hospitals is seeking an Operations Support Ambassador in Cleveland, OH. This entry-level role supports patient and visitor services, transports, and lab specimen handling in a fast-paced hospital setting.

You will provide courteous service, distribute passes, and assist across ED, inpatient, and outpatient areas, with PHI training and adherence to UH policies. Primary location is United States-Ohio-Cleveland, with a full-time schedule and on-site work.

Qualifications

• 1+ years basic patient care and/or customer service experience.
• High School Equivalent / GED required.

Responsibilities

• Greet visitors, patients and staff promptly and politely.
• Distribute visitor passes to approved visitors.
• Conduct Patient Experience rounds.
• Meet emergency helicopter medics at helipad for transport to ED.
• Transport expectant mothers to Labor and Delivery.
• Pickup/drop-off of ED, inpatient, and outpatient specimens.
• Deliver Meds to Beds prior to discharge.
• Provide patient transport assistance across departments.

Skills

Customer service

Patient care

Communication skills

Education

High School GED

Job description

A Brief Overview

Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in other areas as necessary.

What You Will Do

• Politely and promptly meets and greets visitors, patients and staff.
• Distribute visitor passes to approved visitors.
• Patient Experience rounds.
• Meet emergency helicopter medics at helipad for transport to Emergency Department.
• Transport expectant mothers to Labor and Delivery.
• Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
• Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
• Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Primary Location

United States-Ohio-Cleveland

Work Locations

11100 Euclid Avenue

Job

Support Services

Organization

CMC_Operations

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Travel

No

Remote Work

No

Job Posting

Nov 5, 2026, 1:23:00 PM

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years Basic patient care and/or customer service experience (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%