Operations Supervisor - Warehouse - 1st Shift

Penske; Lockbourne (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Penske Logistics is seeking an Operations Supervisor to provide leadership at a single location, guiding hourly staff to meet customer requirements while aligning with Penske objectives.

Roles include supervision of loading/unloading, cross-docking, and customer service operations, with emphasis on safety and compliant processes. Flexibility during peak seasons and performance-based bonus eligibility are noted.

Qualifications

• Lead and develop hourly workforce to meet customer requirements and company objectives.
• Monitor performance, coach staff, and drive continuous improvement.
• Partner with managers for hiring processes and staff development.

Responsibilities

• Establish and sustain that supervisors and associates are trained and competent, understanding how their work relates to customer objectives.
• Ensure performance standards are communicated, specific and measurable.
• Interview hourly associates and provide hire recommendations.
• Monitor attendance, productivity, and other performance standards, providing coaching.
• Motivate and engage associates through team recognition.
• Supervise logistics operations including customer service, freight handling, dispatch, and documentation.

Job description

Do you have a demonstrated ability to drive process improvement and lead change?

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics professionals. We are seeking a candidate to provide leadership at one of our warehousing operations.

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.

In this role, Operations Supervisors will be bonus eligible based on their performance and location performance.

Shift: The hours are Monday to Friday, 8:00 AM to 5:00 PM. - Flexibility required, especially around the peak season, holiday, short staffed, and business needs.

In this role, the Operations Supervisor is bonus eligible based on individual and location performance.

Benefits:Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Major Responsibilities:

People

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
• Establish and sustain that performance standards are communicated that are specific and measurable
• Interview hourly associates and provide recommendations for hire
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
• Motivate and engage associates by focusing on team accomplishments and recognition

Operations

• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
• Conduct team meetings
• Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
• Complete all necessary records and reports in a timely and accurate fashion

Finance

• Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.
• Understand the relationship between decision-making and profitability
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety

• Ensure day-to-day management and associate activities are in alignment with the location safety strategy
• Provide associates with communication, training, feedback, and direction to ensure safe performance
• Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Conduct safety observations

Growth/Customer Experience

• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
• Ensure the customer knows that we are committed to helping them meet their objectives
• Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets

• Properly plan work assignments to ensure effective use of warehouse equipment
• Work with hourly associates to ensure they understand safe and efficient operation of equipment
• Work with vendors to ensure equipment is maintained
• Other projects and tasks as assigned by the manager