Operations Supervisor - Waco, Texas

Sonic Healthcare USA, Anatomic Pathology; Waco (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) match

Free lab services

Work-life balance

Job summary

Sonic Healthcare USA in Waco, Texas is seeking a full-time phlebotomy supervisor to lead a team, oversee specimen collection and processing, and ensure HIPAA and OSHA compliance.

The role requires 5+ years phlebotomy experience and at least 2 years in supervision, with strong communication and problem-solving skills; driving license preferred; benefits include medical, dental, vision, 401(k) match.

Qualifications

• High School Diploma or equivalent.
• 5+ year’s phlebotomy experience.
• 2+ years’ experience in a supervisory role.
• A valid driver’s license and an excellent driving record for the past three years.
• Exceptional communication and problem-solving skills.

Responsibilities

• Manage the use of company vehicles for specimen pickup and testing.
• Ensure accurate venipuncture and proper specimen handling.
• Coordinate new employee training across the department.
• Audit standing orders and submit audits to compliance.
• Maintain HIPAA, safety and OSHA compliance.
• Provide backup phlebotomy coverage as needed.

Skills

Communication

Problem-solving

Leadership

Supervisory experience

Education

High School Diploma or equivalent

Bachelor's Degree in Medical Technology or Business Administration

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Waco, Texas Hour: 9:00 am - 6:00 pm (With oversite to a 24/7 facility) Days: Monday - Friday Full-time: Benefit Eligible

In this role, you will:

Effectively manages the use of company vehicles to promote:

Accurate and timely pick up of customer specimens / test

Efficiency in route patterns

Minimization of fuel and maintenance costs.

Maintaining safety standards and current service records

Ensure all team members are utilizing professional skills and abilities to perform accurate venipuncture and capillary blood collection, as well as accurately handling and processing specimens.

Ensures the adherence to:

Laboratory procedures for specimen collection and handling.

Correct identification of patient and proper labeling of specimens.

Correct identification and utilization of proper tubes, containers, transport media, and storage temperature for each test type.

Correct identification and proper priority for collection process.

Following appropriate guidelines as established by the laboratory for missed draws, recollects, or difficult sticks.

Enthusiastically performs miscellaneous duties with timely completion.

Duties will include but are not limited to:

Supports phlebotomists, couriers, and processors in duties and functions.

Coordinates new employee training across the department

Audits standing orders and submits completed audits to the compliance committee.

Tracks all training paperwork and submits to Regional Manager periodically

Approves supplies and reviews customer supply orders for accuracy

Discusses escalating discipline issues with Regional Manager and advises on appropriate counseling

Ensures that Region is compliant with all HIPAA, safety, infection control, and OSHA blood borne pathogen guidelines

Monitors that all PSC and IOP locations are clean and presentable

Provides backup phlebotomy coverage as needed at PSC and IOP locations.

Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent.
• 5+ year’s phlebotomy experience
• 2+ years’ experience in a supervisory role.
• A valid driver’s license and an excellent driving record for the past three years.
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• Previous supervisory experience.

Bonus points if you’ve got:

• Bachelor’s Degree in Medical Technology or Business Administration.
• Previous experience in a clinical laboratory or other service organization.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift: Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.