Operations Supervisor-Shipping

Ashley Furniture Industries; Redlands (CA); On-site; USD 73,000 - 84,000; Full time

Benefits offered by this job

Health, Dental, Vision, Employee Assit

Paid Time Off; increases with years of

Generous Employee Discount on home and

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers (location

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries in Redlands, CA seeks an Operations Supervisor to lead daily manufacturing and distribution activities, aligning with safety, quality, and cost objectives. You will drive continuous improvement and coach a team to meet performance goals.

In this fast-paced role, you will manage employee performance, implement policies, and collaborate with leadership to optimize processes, equipment, and materials while upholding Ashley's core values.

Qualifications

• High School Diploma or GED required.
• Two or more years of experience in a manufacturing or distribution center environment.
• Prior supervisory or lead experience preferred.
• Experience working with manufacturing or warehouse equipment and processes.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Basic computer proficiency including Microsoft Excel, Word, and Outlook.

Responsibilities

• Leadership & Employee Relations: address employee concerns promptly and coordinate with other supervisors.
• Continuous Improvement & Performance Management: apply CI tools and performance metrics to improve safety, quality, productivity, and cost.
• Operational Excellence: communicate issues to prevent delays, maintain equipment, ensure PPE usage and safety standards, improve procedures.
• Employee Development & Administration: manage performance, plan training, and maintain attendance records; support growth through meetings and coaching.
• Resource Management: optimize use of equipment, facilities, personnel, methods, and materials.

Skills

Leadership

Communication

Team management

Problem solving

Time management

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Build Your Career with Ashley Furniture – Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the largest manufacturer of home furnishings in the world, we're more than a business, we're family. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses, and never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

If you're ready to grow, you've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.

Position Summary

The Operations Supervisor plans, directs, and assigns work activities within a manufacturing or distribution environment. This role supports and implements company policies and procedures while identifying opportunities to improve operational methods, equipment, personnel, materials, and working conditions.

The Operations Supervisor is responsible for leading daily operations, managing employee performance, driving continuous improvement initiatives, and ensuring achievement of safety, quality, productivity, and cost objectives. This position plays a critical role in developing employees and fostering a culture aligned with Ashley Furniture's Core and Growth Values.

Primary Responsibilities

Leadership & Employee Relations

• Listen, respond to, and address employee concerns in a timely and professional manner.
• Coordinate with other supervisors to ensure all operational activities function as an integrated whole.
• Make employment decisions and/or recommendations regarding hiring, improvement plans, transfers, promotions, corrective actions, terminations, and pay adjustments.

Continuous Improvement & Performance Management

• Manage and improve functional areas through the use and interpretation of Continuous Improvement tools and performance metrics.
• Improve working conditions and processes related to safety, quality, productivity, and cost.
• Support and direct employees in continuous improvement initiatives.
• Make informed decisions and solve problems by analyzing information and evaluating results.
• Analyze and resolve employee issues in a timely manner.

Operational Excellence

• Communicate product or material issues with appropriate stakeholders to prevent production delays and quality concerns.
• Maintain departmental equipment to support safe and efficient operations.
• Ensure employees wear required PPE and adhere to all safety standards and policies.
• Assist the Superintendent or Manager in improving production control systems, standard operating procedures, safety programs, quality control measures, and performance management systems.
• Coordinate and direct employee activities to achieve departmental goals.
• Conduct regular audits to ensure compliance with standard operating procedures and quality standards.

Employee Development & Administration

• Manage employee performance through coaching, mentoring, and performance evaluations.
• Recommend, plan, and implement employee training and development initiatives.
• Audit and maintain employee timekeeping and attendance records in accordance with company policies.
• Communicate company and departmental goals, initiatives, and updates.
• Support employee growth and development through:
  • Weekly team meetings
  • Regular one-on-one meetings
  • Coaching and training sessions
  • Company-sponsored learning opportunities

Resource Management

• Manage resources effectively to optimize equipment, facilities, personnel, methods, and materials.

Qualifications

• High School Diploma or GED equivalent.
• Two or more years of experience in a manufacturing or distribution center environment.
• Prior supervisory or lead experience preferred.
• Experience working with manufacturing or warehouse equipment and processes.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook.

Work Environment

This role is located in an active industrial manufacturing and/or distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The position may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots.

The environment is fast-paced, time-sensitive, and safety-sensitive.

Compensation

Pay Range: $73,000 - $84,000 annually, depending on experience.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity:Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail:Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement:Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus:Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership:Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless:Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence:Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Learn More

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and commitment to corporate responsibility, please visit our Corporate Social Responsibility page.

Ashley Furniture is an Equal Opportunity Employer and maintains a drug-free workplace. While we appreciate the interest of all applicants, only those selected for further consideration will be contacted.

This job description does not constitute a written or implied contract of employment. Ashley Furniture reserves the right to modify duties, responsibilities, and requirements as business needs change.

Notice to Search Firms

Ashley Furniture is not seeking assistance or accepting unsolicited resumes from search firms for this position. No placement, referral, or other fees will be paid without a valid written agreement executed by an authorized representative of Ashley Furniture Industries.

Work Authorization

Please note this position may not be eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or in the future.