Operations Supervisor - ROS

United Rentals; Norton (MA); On-site; USD 48,000 - 73,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opprt

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

Inclusive and welcoming culture

Job summary

United Rentals is the world’s largest equipment rental provider. This role supports the Branch Manager to achieve financial objectives, ensures policy compliance, and drives branch performance.

You will handle sales, customer service, and operational processes while coaching staff and promoting a culture of safety. The position requires a high school diploma (Bachelor’s preferred), 3+ years in sales/operations, and 2+ years in supervision, with strong Excel and MS Office skills.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• 3+ years of sales and operational experience.
• 2+ years of supervision and leadership experience.
• Basic knowledge of construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Excellent customer service, teamwork and communication skills.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Drive branch metrics by monitoring scorecard items and coaching staff.
• Process rental quotations, reservations and contracts in line with policies.
• Maximize efficiency by training staff and controlling costs.
• May handle day-to-day operations including opening/closing and cash handling.
• Motivate, coach and train personnel.
• Promote safety culture through leadership and accountability.
• Other duties as needed.

Skills

Leadership

Customer service

Verbal & written communication

Problem solving

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office (Excel)

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

What you'll do:

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma; Bachelor's degree preferred
• 3+ years of sales and operational experience
• 2+ years supervision and leadership experience
• Basic knowledge of the construction rental equipment industry or related
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication skills
• Proficient in Microsoft Office (particularly Excel)
• Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range: $35.20 - $52.75