Operations Supervisor - Romeoville, IL

Ro; Romeoville (IL); On-site; USD 56,500 - 65,000; Full time

Benefits offered by this job

Full medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Well-being and Learning reimbursements

Paid parental leave

Pet insurance

Job summary

Ro is seeking an Operations Supervisor in Romeoville, Illinois, to oversee pharmacy fulfillment processes and lead a team of pharmacy technicians. You will ensure compliance with operational standards, mentor team members, and maintain workflow efficiency. Ideal candidates should have a high school diploma, 2+ years of management experience, and excellent organizational skills. The role includes competitive benefits and a target salary range of $56,500 to $65,000, reflecting skills and experience.

Qualifications

• Willingness to obtain an Illinois Pharmacy Technician license and CPhT certification.
• Minimum of 2 years of people management experience in a high-volume environment.
• Proven leadership skills in managing daily performance.

Responsibilities

• Lead and mentor pharmacy technicians to foster a high-performing team culture.
• Ensure accurate fulfillment workflows and compliance with standards.
• Collaborate with teams to resolve order and shipping issues.

Skills

People management

Communication skills

Critical thinking

Organizational skills

Leadership

Attention to detail

Education

High school diploma or equivalent

Tools

Pharmacy automation equipment

Job description

Operations Supervisor

Location: Romeoville, Illinois
Employment: Full time

Responsibilities

• Lead and mentor a team of pharmacy technicians by providing hands‑on coaching, real‑time feedback, and performance support to foster a high‑performing team culture
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
• Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
• Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
• Collaborate closely with pharmacists and cross‑functional teams including operations, care, and product to resolve order and shipping issues promptly
• Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
• Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
• Maintain a clean, organized, and inspection‑ready workspace aligned with company policies and regulatory expectations
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Qualifications

• Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire
• High school diploma or equivalent required
• Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high‑volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation
• Proven leadership skills with the ability to motivate, guide, and support a team in a fast‑paced fulfillment environment
• Empathy, patience, and professionalism in interactions with both patients and team members
• Strong critical thinking and decision‑making abilities, especially when navigating high‑pressure or time‑sensitive situations
• Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology‑driven workflows
• A proactive, improvement‑oriented mindset and the ability to contribute to cross‑functional problem‑solving
• Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross‑functional environments

Schedule & Availability

• While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
• Advanced notice of at least two weeks will be provided for any changes to the regular schedule
• Please note that shift structures may be adjusted in the future based on evolving business needs

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Well‑being + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $56,500 to $65,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job‑related knowledge, skills, and experience. These considerations may cause your compensation to vary.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [e-mail].