Operations Supervisor – Mobile Operations & Dispatch

Securitas Security Services USA, Inc.; Wilmington (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid training

Weekly pay

Company benefits

Growth opportunities

Leadership experience

Job summary

Securitas Security Services USA, Inc. in Wilmington, MA is seeking an Operations Supervisor – Mobile Operations & Dispatch to lead evening and overnight mobile security operations.

You will supervise staff, coordinate dispatch, and manage fleet resources across multiple client locations. The role requires a college degree or equivalent experience, strong decision-making, and the ability to work across several systems.

Qualifications

• College degree and/or at least three years of relevant professional experience in operations, security, dispatch, or logistics.
• Experience supervising geographically dispersed teams and coordinating mobile field staff.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead evening and overnight operations for a mobile security team.
• Supervise, coach, and support mobile field supervisors and officers.
• Coordinate dispatch, routes, and incident responses across client sites.
• Monitor technology and ensure accurate reporting and compliance.
• Maintain fleet vehicle oversight and safety compliance.

Skills

Leadership

Dispatch coordination

Scheduling

Incident response

Fleet oversight

Technology monitoring

Client service

Decision making

Night ops

Education

College degree

Tools

GPS systems

Security cameras

Fleet monitoring

Dispatch platforms

Mobile apps

Job description

WE HELP MAKE YOUR WORLD A SAFER PLACE

Securitas Security Services is seeking an experienced, organized, and decisive

WE HELP MAKE YOUR WORLD A SAFER PLACE

Securitas Security Services is seeking an experienced, organized, and decisive Operations Supervisor – Mobile Operations & Dispatch to support our Mobile Security Operations throughout Massachusetts as part of our Northern New England portfolio.

Based out of our Wilmington, MA office, this position serves as a key operational leader during the evening and overnight hours.

This is not a traditional security officer or field-only supervisor position. It is a hands-on operations leadership role combining employee supervision, dispatch coordination, scheduling, incident response, fleet oversight, technology monitoring, administrative responsibilities, and client service.

The Operations Supervisor will help keep a geographically dispersed mobile workforce running effectively throughout the night while serving as a primary resource for officers, field supervisors, clients, and branch leadership.

Salary: $70,000 annually

Primary Schedule: Tuesday–Saturday, 6:00 PM–2:00 AM

Location: Wilmington, Massachusetts

Because Securitas operates 24/7, some flexibility is required for urgent operational needs, emergencies, and situations requiring supervisory support.

What You’ll Do

• Lead Evening & Overnight Operations
• Serve as a primary operational leader during evening and overnight hours.
• Supervise, coach, and support Mobile Field Supervisors and Mobile Security Officers.
• Provide clear direction to employees working independently across multiple client locations.
• Make real-time operational decisions involving staffing, service delivery, incidents, client concerns, and emergencies.
• Promote accountability, professionalism, safety, and consistent performance across the Mobile team.

Manage Dispatch & Field Activity

• Coordinate mobile patrol routes, dispatch activity, alarm responses, officer assignments, and emergency calls.
• Monitor field activity and adjust resources when priorities or conditions change.
• Ensure scheduled patrols, inspections, alarm responses, lock/unlock services, guard checks, and other client services are completed correctly and on time.
• Respond to call-outs and staffing issues and coordinate appropriate coverage.
• Maintain communication with mobile personnel throughout the shift.

Use Technology to Manage the Operation

This position works with multiple operational systems throughout the shift.

Responsibilities May Include Monitoring And Utilizing

• Workforce management and scheduling systems
• GPS and vehicle-monitoring platforms
• Mobile reporting applications
• Security camera systems
• Dispatch and communication platforms
• Incident and activity reporting systems

Candidates should be comfortable learning new technology and working across several systems at the same time.

Oversee Fleet Operations

• Maintain accountability for company patrol vehicles assigned to the Mobile operation.
• Monitor vehicle usage, condition, inspections, and safety compliance.
• Coordinate maintenance and repair needs.
• Review vehicle and driver activity using company monitoring systems.
• Address unsafe driving, vehicle concerns, and policy violations when necessary.

Support Clients & Service Quality

• Help ensure consistent service delivery across a diverse Massachusetts client portfolio.
• Respond professionally to client questions, concerns, and service issues.
• Conduct field inspections, quality assurance checks, and operational reviews.
• Investigate service failures and operational issues, determine root causes, and implement corrective action.
• Escalate significant incidents appropriately while maintaining clear communication with branch leadership.

Maintain Accurate Operational Records

• Review and maintain scheduling, payroll, employee, and operational documentation.
• Prepare and review reports, incident documentation, and client communications.
• Ensure information is accurate, complete, and submitted on time.
• Maintain compliance with company procedures, client requirements, licensing requirements, and applicable regulations.

What We’re Looking For

We are looking for someone who can confidently run an operation when priorities change quickly.

A Strong Candidate Will Be Able To

• Manage multiple situations and competing priorities at the same time.
• Make sound decisions without needing constant direction.
• Communicate clearly with officers, supervisors, clients, and leadership.
• Hold employees accountable while maintaining a professional and supportive leadership style.
• Stay calm and organized when handling call-outs, incidents, emergencies, or unexpected changes.
• Use technology effectively to monitor personnel, vehicles, schedules, and security operations.
• Identify problems, determine what caused them, and take appropriate corrective action.
• Work effectively during evening and overnight hours.

Education & Experience

Candidates should have a college degree and/or at least three years of relevant professional experience in one or more of the following areas:

• Personnel or operations management
• Security operations
• Dispatch or communications center operations
• Workforce scheduling
• Law enforcement
• Military leadership
• Emergency response coordination
• Transportation, logistics, or fleet operations
• Other related operational leadership experience

Additional relevant experience may be substituted for education on a year-for-year basis.

Preferred Experience

We are especially interested in candidates with experience in:

• Mobile security or multi-site operations
• Supervising geographically dispersed employees
• Dispatch or communications center environments
• Multi-site scheduling and workforce management
• Managing call-outs and emergency staffing coverage
• Vehicle fleet management
• GPS or vehicle-monitoring technology
• Security cameras or remote monitoring systems
• Incident management and emergency response
• Overnight or 24/7 operations
• Client-facing operational management

Direct security-industry experience is valuable, but candidates with strong transferable experience from operations, logistics, transportation, public safety, military leadership, dispatch, facilities, or other 24/7 environments are also encouraged to apply.

KEY COMPETENCIES

Successful Candidates Should Demonstrate

• Strong leadership and supervisory ability
• Excellent organization and time management
• Strong attention to detail
• Sound judgment and decision-making
• Advanced problem-solving skills
• Ability to prioritize in a fast-moving environment
• Professional verbal and written communication
• Strong technology aptitude
• Accountability and follow-through
• Customer service and client relationship skills
• Ability to work independently
• Comfort making decisions during evening and overnight operations

What Success Looks Like

• Mobile officers know where they need to be and have the support they need to perform their jobs.
• Client services are completed accurately and on time.
• Call-outs and operational problems are addressed quickly.
• Vehicles are safe, maintained, and properly managed.
• Incidents are documented and escalated appropriately.
• Clients receive responsive, professional service.
• Leadership has accurate information about what happened throughout the shift.
• The Mobile operation remains organized even when unexpected situations arise.

WHY SECURITAS?

At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we support our employees, serve our clients, and protect people, property, and information.

Securitas Offers

• $70,000 annual salary
• Paid training
• Weekly pay
• Company benefits and employee programs
• Leadership experience within a large-scale security organization
• Exposure to operations, workforce management, fleet management, dispatch, technology, and client service
• Opportunities for continued professional growth

Benefit eligibility may vary based on employment status and applicable plan requirements.

If you are an experienced operations professional who enjoys solving problems, leading people, working with technology, and keeping a fast-moving operation organized, we encourage you to apply.

Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

#NorthernNE

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].