Operations Supervisor - Metro Region

OccuMedX; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

OccuMedX is seeking an Operations Supervisor to lead onsite occupational health services across construction and industrial projects. You will supervise EMTs, paramedics, and healthcare staff, ensuring coverage, performance, client satisfaction, and adherence to procedures.

You will connect field teams with Operations, Clinical Services, Case Management, and HR, while managing schedules, safety, and site readiness. This role requires EMT/Paramedic credentials and strong leadership.

Qualifications

• Current, valid EMT or Paramedic certification.
• Current BLS for Healthcare Providers certification.
• OSHA 30‑Hour Construction Certification, or ability to obtain within 90 days.
• Strong leadership, communication, organizational, problem solving, and computers skills.
• Ability to manage multiple sites, schedules, and time‑sensitive operational issues.
• Valid driver’s license, acceptable driving record, ability to travel, nights, weekends and holidays.
• Supervisory experience in EMS, Occupational Health, Construction Safety, or related healthcare operations (preferred).

Responsibilities

• Team Leadership & Employee Management: supervise field employees and establish standards for attendance, professionalism, service, and policy compliance.
• Scheduling, Staffing, & Workforce Management: build schedules and ensure reliable coverage at every site.
• Field Operations & Site Oversight: conduct site visits to assess service quality and readiness.
• Clinical Compliance & Quality Assurance: reinforce clinical/documentation procedures and escalate issues per protocol.
• Client Relations & Service Delivery: act as operational contact for project managers and clients; resolve service gaps.
• Training, Onboarding, & Employee Development: coordinate orientation and competency checks.
• Operational Communication & Reporting: provide updates to leadership and document actions.

Skills

leadership

communication

organizational

problem solving

computers

travel readiness

Education

EMT or Paramedic certification

BLS for Healthcare Providers

OSHA 30‑Hour Construction Certification

Tools

Rippling

Job description

OccuMedX is an occupational health and safety firm with a focus on preventing workplace injuries and illnesses. The company's multidisciplinary approach ensures comprehensive care for employees and employers alike, fostering safer work environments and promoting the health and productivity of the workforce. Our mission is to deliver exceptional occupational health services that protect and enhance the wellbeing of employees. We exist to Reimagine the intersect of Work and Health.

Position Summary:

The Operations Supervisor leads daily delivery of OccuMedX onsite occupational health services across multiple construction and industrial projects. This hands‑on leader supervises Onsite Medical Partners, including EMTs, paramedics, and other healthcare professionals, and is accountable for reliable coverage, employee performance, client satisfaction, operational readiness, and adherence to company procedures. The role connects field employees with Operations, Clinical Services, Case Management, Quality Assurance, Human Resources, Recruiting, and Training.

Duties:

• Team Leadership & Employee Management
• Directly supervisor assigned field employees and establish clear standards for attendance, professionalism, service, and policy compliance.
• Conduct employee check-ins, performance evaluations, coaching, and documented follow‑up; coordinate corrective action with HR.
• Promptly address employee concerns, elevate sensitive matters, and protect confidentiality.
• Support engagement, retention, employee development, and required credential and training compliance.
• Scheduling, Staffing, & Workforce Management
• Build and maintain schedules, assignments, and rotations in designated systems and ensure reliable coverage at every assigned site.
• Respond to callouts, leave requests, shift changes, vacancies, and urgent coverage needs; arrange qualified replacement staff promptly.
• Coordinate staffing plans and onboarding with HR and Operational Leadership.
• Review timekeeping accuracy, overtime utilization, attendance, and staffing expenses; establish cover risks early.
• Remain responsive to assigned after‑hours operational issues.
• Field Operations & Site Oversight
• Conduct routine and unscheduled site visits to assess service quality, staffing, safety, employee performance, and operational readiness.
• Confirm project orientations, site access, required participation in safety meetings and stretch and flex activities, and adherence to client requirements.
• Ensure adequate medical supplies, PPE, technology, and equipment; coordinate inventory and replenishment through company processes.
• Maintain oversight of company vehicles and assigned assets and resolve operational deficiencies.
• Work vacant Onsite Medical Partner shifts when needed.
• Clinical Compliance & Quality Assurance
• Partner with Clinical Services, Case Management, and Quality Assurance to reinforce established clinical and documentation procedures.
• Ensure initial injuries and other qualifying cases are promptly escalated to Case Management under company protocol.
• Escalate potential clinical errors or patient care concerns to authorized clinical leaders; do no substitute operational supervision for clinical judgment.
• Client Relations & Service Delivery
• Serve as an operational contact for assigned project managers, safety teams, and client stakeholders.
• Conduct regular client check‑ins; promptly resolve complaints, service gaps, and staffing concerns.
• Communicate material coverage changes and service disruptions to clients and company leadership.
• Support new site mobilizations, transitions, and expansions; identify opportunities to improve client service .
• Training, Onboarding, & Employee Development
• Coordinate orientation, system access, site onboarding, and readiness with HR and Clinical Services.
• Provide field orientation and confirm understanding of operational, documentation, reporting, and client expectations.
• Monitor introductory performance and arrange retraining and field competency checks.
• Operational Communication & Reporting
• Provide timely staffing, employee performance, site status, and client updates to leadership.
• Immediately accelerate uncovered shifts, serious incidents, misconduct, safety concerns and significant client complaints.
• Document coaching, site visits, issues, assigned actions, and follow‑up in company‑approved platforms.
• Attend leadership and operational meetings and close assigned action items on time.
• Minimum Qualifications:
• Current, valid, and unrestricted EMT or Paramedic certification (Required)
• Current BLS for Healthcare Providers (Required)
• OSHA 30‑Hour Construction Certification, or ability to obtain within 90 days if approved by the company (Required)
• Strong leadership, communication, organizational, problem solving, and computers skills (Required)
• Ability to manage multiple sites, schedules, competing priorities, and time‑sensitive operational issues (Required)
• Valid driver's license, acceptable driving record, ability to travel, and flexibility for nights, weekends, holidays and urgent coverage needs (Required)
• Supervisory experience in EMS, Occupational Health, Construction Safety, or related healthcare operations (Preferred)
• Experience in managing geographically dispersed teams, construction project medical services and client relationships (Preferred)
• Knowledge of OSHA requirements, occupational injury management and workforce management systems such as Rippling (Preferred)
• Physical Requirements & Work Environment
• Ability to stand, walk, and sit for extended periods and navigate active construction sites, uneven terrain, stairs, and other site conditions.
• Ability to bend, stoop, kneel, crouch and lift or move up to fifty (50) pounds, with and reasonable accommodation, as essential duties require.
• Work indoors and outdoors in varying weather, temperatures, noise, dust and active industrial environments; follow PPE and safety requirements.