Operations Supervisor, Jackpocket

DraftKings Inc.; Reynoldsburg (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

DraftKings Inc. in Reynoldsburg, OH seeks an Operations Supervisor to lead a fast-growing lottery courier fulfillment center for Jackpocket.

You will oversee daily operations, ensure timely ticket processing to hit production goals, and shape decisions on personnel management, process development and continuous improvements. You’ll serve as Manager-on-Duty, manage scheduling, attendance and breaks, troubleshoot outages, and handle high‑value ticket redemptions with accuracy.

Qualifications

• Able to lead a fulfillment center team and hit production targets.
• Promote safety, efficiency and regulatory compliance in a fast-paced environment.
• Lead scheduling, attendance, breaks and coaching of staff.
• Experience recruiting, hiring, training and motivating employees.
• Proficient with Microsoft Excel and related tools.

Responsibilities

• Lead the fulfillment center team to hit production targets and adjust to changing business demands.
• Serve as Manager-on-Duty, overseeing shift scheduling, attendance and breaks.
• Troubleshoot and resolve operational challenges such as outages or staffing shortages.
• Manage high-value ticket redemption, inventory, and supplies.
• Maintain safety and compliance with industry regulations.

Skills

Leadership

Schedule management

Team management

Attendance management

Troubleshooting

Inventory management

Safety compliance

Recruiting

Attention to detail

Problem solving

Tools

Microsoft Excel

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Supervisor, you’ll lead a team at the heart of our innovative lottery courier product, Jackpocket. You’ll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You’ll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers.

What You’ll Do

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

What You’ll Bring

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

#LI-SA2

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.