Operations Supervisor - Hyatt NYC

schultehotelcareers; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Operations Supervisor to join our team. This role focuses on delivering exceptional guest service and leading front desk operations across the property.

The Operations Supervisor will train staff, manage daily room status, monitor VIP arrivals, and step in as Manager on Duty as needed, including nights, weekends, and holidays. The position emphasizes teamwork, equity, and a guest-first mindset in a fast-paced hospitality environment.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to multi-task.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Coordinates blocking of rooms.
• Pre-registers guests according to standards.
• Monitors VIP arrivals.
• Hires, coaches and disciplines direct reports.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.

Skills

Front Desk Ops

Leadership

Staff Training

Guest Service

Emergency Procedures

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre‑registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check‑in.
• Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Cross‑department operational support during high‑volume periods
• Proactive lobby/floor presence to support guest satisfaction
• Assistance with breakfast or other peak F&B service periods
• Guest service recovery and VIP/pre‑arrival follow‑up
• Monitoring guest feedback/GSS trends and partnering with department leaders on service opportunities
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• In‑depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to multi‑task
• Team player
• Ability to exceed expectations of guests

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.