Operations Supervisor - Hauling

Republic Services; Edwardsville (IL); On-site; USD 75,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Life insurance

Disability insurance

EAP

Job summary

Republic Services is seeking an Operations Supervisor – Hauling Operations to supervise collections activities across multiple lines of business, including commercial, residential, roll-off and container delivery. You will lead drivers and helpers, partner with the Operations Manager to drive safety, efficiency, and customer experience, and manage budget adherence.

The role emphasizes safety leadership, route optimization, employee engagement, and collaboration with maintenance to keep equipment

Qualifications

• Demonstrated leadership and supervisory experience.
• Strong problem solving and analytical skills.
• Collaborative mindset with ability to develop high performance teams.

Responsibilities

• Ensure safety goals and processes are communicated and achieved.
• Lead drivers and helpers; manage labor hours and route productivity.
• Create and adjust routes to maximize efficiency and density.
• Act as a face of the company to drive customer satisfaction.
• Support maintenance to keep equipment in safe, working order.

Skills

Leadership

Safety leadership

Employee engagement

Route optimization

People management

Problem solving

Communication

Shift coordination

Budget adherence

Decision making

Job description

POSITION SUMMARY:

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll‑off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPAL RESPONSIBLITIES:

Safety

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers’ routes.
• Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Perform other job-related duties as needed or assigned.

QUALIFICATIONS:

• Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
• 1 year of lead or supervisory experience.

Shift: Monday - Friday

Pay Range:

The pay range for this position is $75,100.00 to $103,300.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• 401(k) plan with a generous company match.
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.