Operations Supervisor (Full-Time)

rag & bone, Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits

401k

Paid Parental Leave

Job summary

rag & bone is seeking an Operations Supervisor to oversee daily store operations, ensuring a seamless customer experience and adherence to company policies. You will partner with Store Management to drive brand representation, inventory accuracy, and efficient back-of-house workflows.

Responsibilities include supervising stock management, assisting with POS, repairs and alterations processes, and leading the Sales Support team to meet store goals while maintaining brand standards.

Qualifications

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.

Responsibilities

• Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Supervise inventory and stock management.
• Maximize storage and capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Reduce inventory shrink and improve accuracy across receiving, transfers, RTV, sales, and cycle counts.
• Coordinate timely communication for store maintenance issues.
• Serve as store expert in core operational systems and assist IT.
• Support sales team with POS, repairs, dry-cleaning, and alterations.
• Understand BOH/FOH IT systems including POS transactions.
• Lead Sales Support team in store initiatives.
• Provide training to direct reports and peers.
• Resolve customer service issues with store management.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Ensure brand mission is lived in the store.
• Maintain knowledge of policies and procedures.
• Act within rag & bone core values.
• Identify opportunities to deliver best-in-class service through product knowledge and ownership.
• Contribute to a positive, professional store atmosphere.

Job description

The Role

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.

2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.

What You’ll Do

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.


• Supervise with inventory and stock management


• Ensure maximization of storage and capacity in all product and supply categories


• Manage investigation and rectification of inventory discrepancies


• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts


• Ensure timely and consistent communication and follow up for all store maintenance issues


• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team


• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes


• Have proper understanding of BOH/FOH IT systems, including POS transaction


• Lead Sales Support team execution of store initiatives


• Provide training and direction to direct reports, peers, and management


• Partner with store management to resolve customer service issues


• Manage customer repairs, dry-cleaning, and alterations programs


• Meet store and metric goals


• Ensure brand mission is brought to life and introduced to everyone that walks into our store


• Maintain a knowledge and understanding of all policies and procedures


• Consistently act within the core values of rag & bone


• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership


• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
  

Rules we live by | Rules you live by

• Be a Good Human - Be original, be authentic


• Have No Fear - Innovate, solve problems


• Own Every Decision - Work together, get results


• Quality Matters - Be disciplined, be competitive


• Make S**t Happen
  

Availability Requirements

The Operations Supervisor role is full-time and requires 32-40 hours per week.

Benefits

• Clothing Allowance


• Generous Employee Discount


• Paid Time Off


• Medical, dental, vision and ancillary benefits


• Membership to Calm and access to other wellness benefits


• 401k


• Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.