Operations Supervisor - Fashion Valley

Christian Dior Couture; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Christian Dior Couture's Boutique in the United States seeks an Operations Supervisor to manage day-to-day non-selling functions. You will supervise shipping/receiving, inventory control, loss prevention, POS tasks, and facilities upkeep, while supporting management in broader boutique operations.

You will train and lead associates in operational procedures and ensure adherence to policies, security, and safety standards, contributing to exceptional customer service and store performance.

Qualifications

• Experience in retail store operations and back-of-house processes.
• Strong understanding of shipping/receiving and inventory controls.
• Ability to train and coach team members on procedures and standards.
• Familiarity with POS systems and safety/security practices.

Responsibilities

• Oversee day-to-day non-selling operations of the Boutique.
• Supervise shipping/receiving, inventory, and loss prevention.
• Maintain orderly stock areas and ensure proper ticketing of merchandise.
• Provide coaching and guidance to associates in operations tasks.
• Monitor receiving accuracy, RTVs, and inventory reporting.
• Ensure security and safety compliance across all back-of-house areas.
• Assist with payroll management, scheduling, and budget adherence.
• Produce operational reports to align with company policies.

Skills

Retail operations

Shipping/receiving

Inventory control

Loss prevention

People management

Job description

JOB DESCRIPTION: Operations Supervisor

REPORTS TO: Boutique Manager / Operations Manager

Job purpose

Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Tasks and responsibilities

• Ensure that all shipping and receiving functions that affect the store inventory are processed accurately by verifying purchase orders and ticketing and auditing the validation and verification reports.
• Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store, ensuring merchandise is properly ticketed.
• Participate in all inventory and cycle counts.
• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
• Previous retail stock/shipping/receiving experience
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help address problems in store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.