Operations Supervisor - Exterior Services

KBS - Kellermeyer Bergensons Services, LLC; Pawtucket (RI); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Life Insurance

Disability Insurance

401k Matching

Pet Insurance

PerkSpot Discounts

Job summary

Kellermeyer Bergensons Services, LLC (KBS) is hiring for a remote Operations Supervisor to lead a client-centric team and ensure service delivery that meets client expectations. The role oversees an office-based team, drives performance metrics, and supports the customer experience with a focus on retention and quality.

The position requires prior management experience, strong Excel and MS Office skills, and familiarity with landscape/snow operations.

Qualifications

• Experience managing teams and ensuring service delivery.
• Proficient in advanced Excel and MS Office.
• Knowledge of landscape and snow industry.
• Ability to analyze problems and implement solutions.

Responsibilities

• Oversees office-based team regarding account management and processes.
• Meets and coaches the team on objectives and expectations.
• Analyze KPIs to identify improvement opportunities and work with internal teams to deliver solutions.
• Supports calendar of events from preseason to postseason shutdown for landscape/snow.
• Manages customer issues during day-to-day operations.
• Supports business development by presenting operations processes to potential customers.
• Coordinates vendor sourcing to increase profitability.
• Facilitates new account rollout and software integrations with IT.
• Collaborates with departments to identify trends and issues.

Skills

Leadership experience

Problem solving

Team leadership

Advanced Excel

Microsoft Office

Tools

KBSPresence

WinTeam

Corrigo

Job description

Join a fast-paced, growing, and exciting company full of great opportunities!

Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings for an Operations Supervisor. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you!

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Starting Pay: -

This position is a full-time, remote opportunity.

Position Summary

This remote position as an Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations. This position is directly responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Operations Supervisor leads a team of Account Coordinators and drives the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance.

Key Responsibilities

• Oversees office-based team regarding account management, internal processes, performance metrics, ensuring all Company and functional policies, as well as standard operating procedures
• Meets and coaches’ team on key company objectives outlined by management, including clearly defined expectations, assigning work/tasks appropriately, and ensuring that progress toward goals/objectives is being made
• Analyze key performance indicators to identify opportunities for process improvement and collaborates with various internal teams to deliver measurable solutions
• Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow
• Manages customer issues as they arise during day-to-day operations
• Support business development growth by assessing potential customer needs and presenting operations process and value to potential customers
• Supports and balances vendor sourcing to unify and increase profitability
• Facilitates new account rollout
• Facilitates software integrations between customer portals/user interfaces and the KBS IT department
• Collaborates with other departments to identify procedural issues and trends
• Works with Regional Operations Manager on performance management issues
• Able to carry out the essential functions of this job (with or without reasonable accommodation) without
• posing a specific, current risk of substantial harm to health and safety of self and others
• Performs other related duties as required and assigned

Requirements Of An Operations Supervisor

• Ability to analyze problems and implement effective solutions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required)
• Knowledge of landscape and snow industry
• Prior management and leadership experience
• Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) with advance Excel skills required
• WinTeam and Corrigo experience is a plus
• KBS utilizes the KBSPresence mobile timekeeping software for accurate recording of employee work hours, attendance management, completion of required training, and distribution of important employment-related information. All non-exempt employees are required to download and use the KBSPresence app on their personal mobile devices to clock in and out for their shifts and breaks. In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks.

What’s In It for You?

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, prescription drugs, dental, vision and more!

• Paid Time Off
• Paid Holidays
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

We participate in the E-Verify program administered by the U.S. Department of Homeland Security