Operations Supervisor - Citizens Live at The Wylie

Live Nation; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking an Operations Supervisor for Citizens Live at The Wylie to support the Operations Manager and venue leadership in daily oversight of the facility.

You will work with multiple departments to ensure a positive guest and staff experience, manage show-day duties, and oversee the operations crew during setup and teardown for events. Strong communication and organizational skills are essential.

Qualifications

• Experience in venue/event operations.
• Ability to work nights and weekends.
• Strong communication and guest service skills.
• Ability to multitask and stay organized.
• Proactive problem solving and teamwork.

Responsibilities

• Perform day-of-show duties with Ops Manager and department heads.
• Carry out opening/running/closing duties per policy.
• Oversee setup/tear-down of venue equipment and seating.
• Coordinate with security, guest services, and teams to meet service standards.
• Assist with cleaning and post-show cleanup; address spills and trash.
• Oversee facility maintenance and repairs, address issues as they arise.
• Coordinate with department heads to arrange repairs or replacements of equipment.
• Inform guests about venue amenities and upgrades; upsell where applicable.
• Communicate SOPs to team members and ensure compliance.
• Assist in show-day prep: charging radios, organizing uniforms, and tracking equipment.
• Manage staff check-in and document equipment usage and arrival/departure times (including third-party vendors).
• Relay information from management to staff and escalate issues as needed.
• Ensure responsible alcohol service per policy and training.
• Lead pre-shift meetings with Operations Manager.
• Report guest or staff issues to Ops Manager/GM.
• Collaborate with department heads to resolve guest issues.

Skills

Event operations

Time management

Communication

Multitasking

Organizational skills

Guest relations

Job description

Job Summary:

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE WE?

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Citizens Live at The Wylie is seeking an Operations Supervisor to support the Operations Manager and other venue leadership in the day-to-day oversight and maintenance of the facility. This position will work alongside all departments to ensure a positive guest and staff experience, and that all needs are met both during and outside of show days. They will also oversee the Operations department.

• Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

WHAT THIS ROLE WILL DO

• Works directly with the Ops Manager, General Manager, and other department heads to perform day of show duties for concerts and special events.
• Perform opening/running/closing duties as assigned by Operations Manager and according to Live Nation policy.
• Oversee operations crew members for set up and tear down of tables, chairs, and other venue equipment for events.
• Work with security, guest services, and other teams to ensure service standards are met and guest and staff concerns are being addressed.
• Assist Cleaning Manager in ensuring building cleanliness before, during, and after shows-report or address full trash cans, spills, etc. and oversee post-show cleanup assistance from other departments.
• Help oversee facility maintenance and repairs and address issues as they arise.
• Coordinate with department heads and Operations Manager to make arrangements to repair and/or replace damaged equipment.
• Inform guests of available venue amenities and upgrades and make recommendations when applicable.
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
• Assist in the preparation for show days including charging radios, organizing uniforms, and tracking equipment.
• Help oversee staff check-in, including documenting equipment used and time of arrival and departure, inclusive of third party vendors.
• Relay information from management directly to staff.
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
• Lead pre-shift meetings alongside Operations Manager.
• Communicate to Operations Manager and/or General Manager any issues that guests or team members may have.
• Work with department heads to resolve guest issues-consult or involve Operations Manager if the situation escalates.
• Assist with all ejection logs and completing incident reports.
• Other duties as assigned.

WHAT THIS PERSON WILL BRING

Required:

• Working knowledge of event operations.
• Ability to work various, flexible hours, inclusive of nights and weekends.
• Skills in guest and staff relations-assessing and anticipating needs of guests and crew members to turn potentially negative situations into positive ones.
• Prioritization of duties and effective verbal and written communication skills.
• Ability to multitask and excellent organizational and time management skills.
• Turn potentially negative situatio