Operations Supervisor |Automotive| Scottsdale, AZ (On Site)

Teleperformance; Scottsdale (AZ); Presencial; USD 36.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Vision and dental benefits

401(K) plans

Life insurance

Supplemental medical coverage

FSA plans

Retailer discounts

Descripción de la vacante

Teleperformance in Scottsdale, AZ is seeking a supervisor to lead inbound call center operations, ensuring client requirements are met and service levels are achieved.

You will coach and develop agents, monitor quality, drive continuous improvement, and cultivate a collaborative, inclusive team environment across shifts.

Formación

• College degree preferred or equivalent work experience.
• 1 year of management experience required.
• Graduated and full understanding of Zoox product knowledge
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

Responsabilidades

• Ensures daily performance metrics are met or exceeded (quality, service level, adherence).
• 80% of your day will consist of coaching and educating agents on improving performance.
• Create an environment focusing on fun, enthusiasm and accountability.
• Lead by creating performance improvement plans and support client needs by following attendance, quality and performance guidelines.
• Administer coaching and disciplinary action when appropriate.
• Handle internal and client led performance discussions.
• Follow policies and procedures and communicate infractions to management.
• Must be able to take calls when needed.

Conocimientos

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Educación

College degree or equivalent

Descripción del empleo

Overview

Compensation: $30 - $30 hourly

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Purpose

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

Your Responsibilities

• Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
• Passion to develop and educate others - 80% of your day will consist of coaching and educating agents on how to improve their performance
• Create an environment focusing on fun, enthusiasm and accountability
• Take initiative and show leadership by creating performance improvement plans, and support TP and client needs by following attendance, quality and performance guidelines.
• Administer coaching and disciplinary action when appropriate
• Handle both internal and client led performance discussions
• Perform other related duties and assignments as required and as assigned by supervisor or other management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
• Must be able to take calls when needed.

Qualifications

Qualifications

• College degree preferred or equivalent work experience 1 yr management experience required.
• Graduated and full understanding of Zoox product knowledge
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Solid organizational, administrative, leadership and time management skills
• Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail
• Skilled in determining why and how tasks should be attempted and their effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem‑solving skills
• Excellent written and verbal communication skills consistent with North American business standards
• Must have availability to work various shifts influenced by current business needs
• Excellent attendance history is required
• Must pass mandatory background checks which may include pre‑screening, illegal drug tests and credit checks

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.