Operations Supervisor

US Lawns; Twin Falls (ID); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking an Operations Supervisor to direct branch operations, ensure policy compliance, and train staff. You will supervise operations, handle customer inquiries, and drive business development within Southern Idaho and Northern Utah.

The role emphasizes leadership, cross-selling, and maintaining high service standards while upholding regulatory requirements. This is a community-focused banking position with a strong emphasis on teamwork and customer service.

Qualifications

• Requires high school diploma or GED; AA degree preferred.
• 3+ years of experience in retail banking operations (teller/new accounts).
• Knowledge of operations policies and procedures is required.
• Proven involvement in community/civic/trade organizations and business development.
• Supervisory experience preferred.
• Excellent written and verbal communication skills.
• Professional appearance, dress, and attitude.

Responsibilities

• Resolve customer requests and questions promptly.
• Establish and maintain professional business relationships with customers and trade professionals.
• Stay informed on lending standards and related legal requirements.
• Ensure personnel are well trained in all aspects of their jobs.
• Directly supervise branch personnel to maintain high-quality work and efficiency.
• Counsel customers regarding financial needs and services requested.
• Ensure operations comply with bank policies and legal/regulatory requirements.
• Supervise scheduling and workflow of daily branch operations.
• Provide back-up support to tellers and new accounts positions as needed.
• Compile and report financial data as required by regulations.
• Implement policy changes within the branch.
• Ensure all branch transactions balance at day end.
• Oversee cash handling accountability and reconcile balancing problems.
• Market and cross-sell other bank products and services.
• Lead with objective goals and effective communication.
• Maintain the branch’s professional reputation in the community.
• Inform management of area activities and significant issues.
• Attend and participate in meetings and committees.

Skills

Communication skills

Supervisory experience

Professional appearance

Operations policies knowledge

Customer service

Education

High school diploma or GED

Associate's degree preferred

Job description

Job Description

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible for training, directing, and supervising branch operations staff.

The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. In addition, he/she is responsible for business development and marketing of existing and prospective accounts.

Qualifications

• High school diploma or GED required; Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred
• At least three years of experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies, and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Supervisory experience preferred
• Excellent written and verbal communication skills
• Professional appearance, dress, and attitude

Responsibilities

• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Stays informed regarding changes in lending standards and related legal requirements
• Ensures that personnel are well trained in all phases of their respective jobs
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Counsels customers regarding their financial needs and services requested
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Supervises work scheduling and workflow of daily routine operations
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Markets and cross-sells other bank products and services
• Supervises work scheduling and workflow of branch operations staff
• Provides leadership through effective objective goal setting and communication
• Maintains the professional reputation of D.L. Evans Bank
• Keeps management informed of area activities and any significant problems or concerns
• Attends and participates in meetings and committees as required
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance