Operations Supervisor

Citizens Bank; The Woodlands (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation/Sick

Health/Dental/Vision

Life Insurance

Disability

401k/Profit Sharing

Job summary

Citizens Bank seeks a Banking Center Supervisor to oversee daily operations, guide staff, and ensure excellent customer service. You will supervise tellers, handle audits, and coordinate with upper management to meet performance goals.

The role requires supervisory experience in finance, strong communication skills, and a team-oriented approach. The position emphasizes service quality and regulatory compliance within a busy banking center.

Qualifications

• Two years of experience in a financial setting with supervisory duties over tellers.
• Excellent oral and written communication skills are required.
• Ability to work well in a team environment and use common software.

Responsibilities

• Ensure smooth operation of the banking center with sound management practices.
• Answer inquiries, resolve problems, promote and sell bank services and products.
• Develop and manage new and existing customer relationships.
• Promote the bank and refer customers for new services.
• Service existing loan and deposit accounts and meet center goals.
• Open new deposit accounts and process personal loan applications.
• Assist with hiring, training, counseling, and discipline of staff.

Skills

Oral communication

Written communication

Teamwork

Computer literacy (Word, Excel)

Education

Associate degree preferred

Tools

Word

Excel

Job description

Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Summary of Position

Reports to the designated bank officer, assists in planning, organizing, and directing operational activities at the banking center. Position performs supervisory duties as assigned by upper management and may perform in various capacities such as new accounts representative or teller as appropriate. Assists banking center personnel ensuring quality customer relations by providing timely resolution or referring complex customer problems and inquiries to upper management. Frequently requires guidance on non-routine issues. Assists in auditing records and accounts to ensure compliance with established bank policies and procedures and federal and state regulations.

Essential Functions

• Ensure the smooth operation of the banking center using good management practices.
• Answer inquires, resolve problems, promote and sell bank services and products;
• Develop and manage new and existing customer relationships;
• Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.
• Service existing loan and deposit accounts;
• Ensure that banking center goals are met in coordination with upper management;
• Opens new deposit accounts and takes personal loan applications
• Refers requests for budget expenditures to immediate supervisor or CEO for approval;
• Assists with hiring, training, counseling, and discipline of assigned banking center personnel, referring complex situations to supervisor for final review
• Provides guidance to bank employees regarding bank policies, products, and services.
• Provides back up support to upper management as needed.
• Provide customer support, by answering inquiries, resolving problems referring complex situations to upper management.

It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Education and Experience Requirements

Associate’s degree preferred. Two years of experience in a financial setting is required, of which one must be in a supervisory role over tellers in a bank setting. Excellent oral and written communication skills are required. Ability to work well in a team environment. Proficient with computers and software programs including Word, and Excel.