Operations Supervisor

Aptive Environmental LLC; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual salary 50k-65k

Annual performance bonus

Incentive trip

Company iPhone

Gas card

Health, Dental, Vision

Pet insurance

Life insurance

401K with employer match 4%

Paid holidays and PTO

Advancement opportunities

Upbeat company culture

Job summary

Aptive Environmental, LLC is seeking an Operations Supervisor to lead a local field operations team in the Phoenix, AZ area. The role focuses on quality, service, and customer experience in a full-time capacity.

You will manage payroll for Service Professionals, monitor labor efficiency, and collaborate with the Operations Manager to meet KPI targets while ensuring regulatory compliance and licensing requirements are met.

Qualifications

• Excellent verbal, written and communication skills.
• Interpersonal and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to analyze information and think systematically.

Responsibilities

• Oversee customer and employee retention for assigned team.
• Meet requirements for personal service production.
• Balance labor utilization with production to optimize efficiency.
• Manage payroll for Service Professionals and Lead Service Professionals.
• Drive high operational efficiency and effective labor management.
• Review performance metrics with the Operations Manager.
• Ensure licensing and regulatory compliance.

Skills

Communication skills

Interpersonal collaboration

Analytical problem-solving

Team leadership

Google Drive proficiency

US driver’s license

Tools

Google Drive

Job description

Location Zip Code: 85034-2101 Job Family: Operations Supervisors We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Phoenix, AZ area.

What we offer:

• Competitive annual salary $50,000-65,000.00/ year
• Annual performance bonus
• Yearly incentive trip
• Company iPhone provided
• Save money from driving our vehicle
• Company gas card provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team
• Meet requirements for personal service production
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
• Manage payroll for all Service Professionals and Lead Service Professionals within the team
• Strive to achieve high operational efficiency and effective labor management
• Growth and success of areas by ensuring safe and efficient delivery of quality services
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
• Meet KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Actively seeks opportunities to develop, improve and innovate themselves and their teams
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Manager
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
• Deliver excellent customer service to potential and existing customers
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing

Qualifications:

• Excellent verbal, written, and communication skills
• Interpersonal and collaboration skills
• Strong analytical and problem-solving skills
• Ability to analyze information and think systematically
• Strong ability to lead and manage a team
• Proficient with Google drive functions or related software
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services Aptive Environmental

Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Our mission is Every Home Enjoyed™.

Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us:

Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.