Operations Supervisor

OneWorld Community Health Centers Inc; Omaha (NE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Tuition Reimbursement

401(k)

Free fitness center

Job summary

OneWorld Community Health Centers, Inc. is seeking an Operations Supervisor to lead day-to-day clinic operations and a multidisciplinary team across Registration, Enrollment, Financial Services, and Support Services.

The role supports service delivery in a fast-paced health center, ensuring policy adherence and efficient patient flow. The ideal candidate will have a healthcare administration background, bilingual English/Spanish, and strong communication skills, with experience guiding staff and

Qualifications

• Bilingual in English and Spanish is required.
• Experience directing employees in a healthcare environment is preferred.
• Excellent verbal and written communication skills are essential.
• Ability to analyse and solve problems and prioritize tasks.

Responsibilities

• Supervise and coordinate day-to-day activities across Patient Registration, Patient Experience Phones, Medical Records, Patient Support, Case Management, Satellite Operations, Enrollment and Financial Services, and Support Services.
• Manage multiple projects with timely planning, data collection, deliverables, and reporting to stakeholders.
• Assist the ADOO in developing and updating clinic operations policies and procedures.
• Assist patients in understanding OneWorld’s services and ensure accurate record-keeping in charts and databases.
• Provide staff supervision to ensure clinic compliance, quality, and performance improvement.
• Oversee clinic flow to optimize patient movement through the health center.
• Attend operations staff meetings and help set agendas and document action items.

Skills

Bilingual English/Spanish

Verbal and written communication

Problem solving

Prioritization and organization

Integrity and initiative

Education

Bachelor's degree in Healthcare Administration or related field

High School Diploma or equivalent

Job description

One full-time position | 40 hrs/week | Monday - Friday, 8:00 am - 5:00 pm | Main Livestock Exchange Campus (LSX, 30th & L)Job DutiesThe Operations Supervisor organizes and controls the day-to-day activities to ensure the effective, efficient, and secure operation of systems and workflows. Under the direction of the ADOO, the Operations Supervisor is responsible for the operational supervision and ongoing support of service delivery in a fast-paced environment.Responsibilities include direct supervision of an operations team, including, but not limited to, Patient Registration, Patient Experience Phones, Medical Records, Patient Support, Case Management, Satellite Operations, Enrollment and Financial Services, and Support Services. The Operations Supervisor manages multiple projects and initiatives, ensuring that planning, data collection, deliverables, and reporting to both internal and external stakeholders are completed in a timely manner and according to established goals and requirements.Assists the ADOO in the development, communication, implementation, and ongoing assessment of clinic operations policies and procedures.Attends Operations Staff Meetings, assists in setting the agenda, meeting minutes/documentation, and works directly with the ADOO in ensuring action items are addressed and followed through.Assists patients in understanding OneWorld’s services and the services of other agencies.Ensures that staff keep accurate records in both patient charts and databases.Provides direct supervision to support clinic compliance, quality, and performance improvement goals. Identifies workflow and operational problems and makes recommendations.Manages clinic flow for smooth patient flow throughout the health center.The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.High School Diploma or equivalent required.Bachelor’s degree preferred in Healthcare Administration, Human Services, or related field preferred.Bilingual in English and Spanish, required.Experience directing employees in a healthcare environment, preferred.Enrollment and Financial Services experience, including experience with: Medicaid, sliding fee scales, Marketplace insurance, or patient billing, preferred.Excellent verbal and written communication skills.Demonstrated ability to:Analyze and solve problems.Prioritize and organize.Exhibit a high level of integrity, enthusiasm, interest, and desire to do the best possible job.Maintain basic operational knowledge about office machinery and software.OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.You can make a difference – in your life and the lives of others.OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.Equal Opportunity Employer