Operations Supervisor

CVS Health Corporation; Mesa (AZ); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Dental

Vision

Wellness resources

Employee discounts

Voluntary benefits

Job summary

CVS Health Corporation in Mesa, AZ is seeking an Operations Supervisor to support store management, drive store execution, and foster exceptional customer service. This role steps in when managers are not on site to ensure opening/closing procedures are completed and the shopping experience remains outstanding.

As part of a part-time team, you will supervise crew, coordinate merchandising, assist customers, and coach colleagues to uphold CVS customer service standards.

Qualifications

• Must possess strong deductive reasoning and analytical abilities.
• Proficient computer skills and ability to navigate store systems.
• Excellent communication, supervision, and influencing capabilities.

Responsibilities

• Lead store operations when manager is unavailable to ensure smooth execution.
• Supervise crew by assigning, directing, and following up on activities.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems, and complaints and promote CVS customer service culture.
• Provide feedback and coaching to colleagues (e.g., customer experience feedback).
• Maintain confidentiality of patient/customer information
• Price merchandise and stock shelves
• Support planning and execution of displays, signage, and weekly promotions
• Support off-shelf merchandise planning and maintenance

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Education

High School Diploma Or Equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities.

• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations).

• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.

• Support the planning, execute the display and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The Typical Pay Range For This Role Is

$17.15 - $26.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.