Operations Supervisor

Zoomcar; Maryland; On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Wellness programs

Vacation time

Job summary

Zoomcar is seeking an experienced Operations Supervisor at their Howard, MD location. This role requires overseeing transportation operations, ensuring operational excellence, and leading performance while maintaining safety and quality.

The ideal candidate will have strong supervisory skills, a solid history in operational settings, and a knack for problem-solving. Benefits include a competitive salary between $85,000 and $97,000, alongside comprehensive medical and vacation packages.

Qualifications

• 2+ years of experience in managing operational settings.
• 2+ years of supervisory experience managing teams of over 25 people.
• Experience in time-sensitive environments like transportation or logistics.

Responsibilities

• Oversee day-to-day transportation operations and staffing.
• Monitor KPIs and implement corrective actions.
• Supervise and coach staff, promoting team development.

Skills

Client relationship management

Supervisory skills

Operational management

Communication skills

Problem-solving

Education

Bachelor's degree in Business Analytics or related field

Tools

Transportation management systems

Fleet management software

Microsoft Office Suite

Job description

About the Role

We're seeking an experienced Operations Supervisor to support daily transportation operations at our Howard, MD location. Reporting directly to the Location Manager, you'll oversee front‑line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.

What Makes You Successful in This Role

You're a hands‑on leader who thrives in the controlled chaos of daily operations. You know how to balance competing priorities without losing sight of safety, service quality, and team morale. You're a problem‑solver who takes ownership and finds solutions rather than excuses. You build trust with your team through consistency, fairness, and genuine investment in their success. You're comfortable working in the field, whether coaching a supervisor through a tough conversation, troubleshooting a route issue, or jumping in to support operations when needed. You communicate clearly up, down, and across the organization, keeping everyone informed and aligned. You understand that operational excellence comes from empowering your team rather than micromanaging them, and you take pride in seeing your people grow and succeed.

Responsibilities

Operational Excellence & Performance Management

• Oversee day‑to‑day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
• Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
• Partner with the Location Manager to maintain operational readiness, respond to real‑time challenges, and ensure facilities are organized, safe, and efficiently operated
• Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses

Team Leadership & Development

• Directly supervise and coach the staff, providing guidance, feedback, and professional development
• Collaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concerns
• Build a culture of accountability, ownership, and continuous improvement by conducting regular one‑on‑ones, performance reviews, and development planning with direct reports
• Identify and develop high‑potential team members for advancement opportunities

Safety, Compliance & Customer Service

• Champion a behavioral safety culture that prioritizes the well‑being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements
• Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
• Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
• Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution

Qualifications

Basic Qualifications

• 2+ years of experience maintaining client relationships and managing accounts in an operational setting
• 2+ years of supervisory or people‑leadership experience managing teams of 25+ employees in fast‑paced, time‑sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)
• 2+ years of experience managing day‑to‑day operations in complex, time‑sensitive environments such as transportation, field services, logistics, hospitality, or similar industries

Preferred

• Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
• Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
• Experience in K‑12 transportation or working with school district customers
• Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
• Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
• Demonstrated track record of developing direct reports and building high‑performing supervisory teams
• Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization

Compensation & Benefits

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full‑time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in CA, USA is: $85,000-$97,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.