Operations Supervisor

CVS Health; Laguna Beach (CA); On-site; Full time

Job summary

A leading health solutions company is seeking an Operations Supervisor to enhance store performance and customer loyalty. The role involves managing store operations, supervising staff, and ensuring excellent customer service. Ideal candidates will possess strong analytical and communication skills, with a flexible schedule to meet business needs. This position offers a full-time opportunity with various benefits.

Benefits

Medical Plans

401(k)

Employee Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Tuition Assistance

Qualifications

• Ability to work a full-time flexible schedule including early mornings and weekends.
• Experience as a retail supervisor preferred.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with questions and promote positive shopping experiences.
• Support planning and execution of merchandise displays.

Skills

Analytical Skills

Communication

Supervision

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews
3. Supervise the store’s crew through assigning, directing, and following up of all activities

Effectively communicate information both to and from store management and crews.

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (Greet, offer help, and thank)
4. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).

• Maintain customer/patient confidentiality

Merchandise/Presentation

• Price merchandise
• Stock shelves
• Support the planning, execution, display, sign, and inventory of weekly, promotional, and seasonal merchandise

Support the planning, execution, display, and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early mornings, overnight, weekends, overtime, and respond to urgent issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent Preferred but Not Required.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $17.25 - $26.00 per hour, depending on experience and location.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

Includes medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/06/2025.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care

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