Operations Supervisor

Ryder System, Inc.; Fontana (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance

Disability insurance

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking an Operations Supervisor for a shift-based role in our Fontana location. The position supports the Operations Manager with staffing, scheduling, and ensuring metrics targets for safety, quality, and cost are met.

The role provides cross-functional training and a clear path to advancement within Ryder, with a focus on customer satisfaction and efficient shop performance. The schedule is 1:30PM to 11PM, Tuesday through Saturday, with weekly pay and a strong benefits

Qualifications

• HS diploma/GED required.
• Associate's or Bachelor's degree preferred or 1–3 years of maintenance operations experience.
• Maintenance and technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Microsoft Office intermediate preferred.

Responsibilities

• Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization.
• Ensures all warranty policies and procedures are executed.
• Triage unscheduled customer drive-ins and communicate with customers, assigning work to technicians.
• Conduct yard checks to ensure proper work scheduling and prioritization.
• Provide management, training and development of all personnel assigned.
• Responsible for performance management of all assigned personnel.
• Maintain data integrity in the shop management system and ensure reporting of key metrics.

Skills

Supervisory experience

Maintenance and technical experience

Microsoft Office intermediate

Education

H.S. diploma/GED

Associate's degree

Bachelor's degree

Tools

Shop Management System

Job description

Job Overview

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location's performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross‑functional training to support others within the shop. As with all Ryder shop positions, the Operations Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on‑the‑job experience here at Ryder opens up other opportunities and provides a long‑lasting career.

Shift Schedule

Hours: 1:30PM TO 11PM

Schedule: Tuesday‑Saturday

Hourly | Paid Weekly!

Media

Here it from people who work here! https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder: https://www.youtube.com/watch?v=b24PFgxvVS0

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation
• paid time off for illness
• paid time off for bereavement
• paid time off for family and parental leave
• tax‑advantaged 401(k) retirement savings plan

You thought that was it? Take a look at a few of these:

Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's “World's Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics.

What about our green initiative…? We have the largest EV footprint in the U.S.In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award".

Essential Functions Workflow Management

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive‑ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Provides management, training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow‑up, breakdowns and vehicle status updates
• Conduct customer visits as required by the Customer Care Plan
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Evaluates needs and makes recommendation for shop tooling and equipment requirements
• Assist in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process
• Assist in ensuring all vehicles have required specifications in SAM
• Responsible for Parts Inventory management, policies and procedures
• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non‑PM work
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Ensure Cleanliness and quality of repair for all maintained vehicles
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Ensure Employee compliance with Safety and EPA regulations and requirements
• Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
• Responsible for ensuring proper documentation and explanation/ reporting of re‑billable activity
• Ensure data integrity in the Shop Management Online system
• Perform other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

Compensation

• Pay Type: Salaried
• Minimum Pay Range: 75,000
• Maximum Pay Range: 75,000

Equal Employment Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Additional Notes

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry‑leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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