Operations Supervisor

First Student; Excelsior Springs (MO); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Growth opportunities and internal ADV

Job summary

First Student is seeking an Operations Supervisor in Missouri to oversee drivers and dispatchers, monitor performance, and ensure safe, efficient operations. The role focuses on coaching staff, coordinating routes, and maintaining daily operation records.

Ideal candidates will have CDL Class B or higher, 2–4 years transit experience, and strong problem-solving skills. Growth opportunities and comprehensive benefits accompany this role.

Qualifications

• High School Diploma required or equivalent.
• CDL Class B or above required, or ability to obtain within 6 months of employment.
• 2-4 years transit or related experience preferred.
• 2-3 years driving experience required.
• Supervisory experience strongly desired.
• Problem solving and analytical abilities.
• Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.
• Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
• Prepares operational reports/schedules. Maintains accurate daily records of operations.
• Dispatches as needed. Reconciles previous day deposits.
• Responds to customer comments.
• Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.
• May assist in driver hiring in accordance with company standards.

Skills

Supervisory experience

Problem solving

Analytical abilities

Verbal communication

Education

High School Diploma

CDL Class B or above

Tools

Microsoft Word

Excel

Job description

Now Hiring: Operations Supervisor

Pay Rate: 38,000.00-40,000.00 USD per year

At First Student , the Operations Supervisors are an essential part of our team. They create a smooth-running environment to assist the location employees, location managers, and drivers. They also help monitor Driver and Dispatcher performance, as well as assist employees when opportunity arises.

Why Join First Student?

• Competitive Pay!
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company-paid life insurance
• Stable employment with a well-established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

Key Responsibilities

• Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.
• Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
• Prepares operational reports/schedules. Maintains accurate daily records of operations.
• Dispatches as needed. Reconciles previous day deposits.
• Responds to customer comments.
• Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.
• May assist in driver hiring in accordance with company standards.

Qualifications

• High School Diploma required, further education preferred but not required.
• CDL Class B or above required, or the ability to obtain a CDL within 6 months of employment
• 2-4 years of transit or related experience preferred
• 2-3 years driving experience required
• Supervisory experience strongly desired
• Problem solving and analytical abilities
• Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.
• Working knowledge of Microsoft Word and Excel.

Physical Requirements and Working Conditions

• Mostly office environment but requires periods of standing walking when in the service area away from the office.
• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• Little or no travel required, but meeting with local customers may be necessary.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.