Operations Supervisor

Silver Star Communications; Driggs (ID); On-site; USD 80,000 - 110,000; Full time

Job summary

Silver Star Communications seeks a seasoned supervisor to oversee the construction, installation, and maintenance of voice, broadband, and data facilities. You will lead field crews, coordinate projects, monitor budgets, and ensure safety, quality, and regulatory compliance across all telecom assets.

The position requires a Bachelor’s degree with four years of experience, a valid Idaho or Wyoming driver’s license, and the ability to obtain Tower Climbing/Rescue certification and a Class A CDL if

Qualifications

• Bachelor’s degree with four years of related experience.
• Experience overseeing installation, maintenance, and operation of telecom facilities.
• Ability to manage budgets, safety programs, and regulatory compliance.

Responsibilities

• Supervise installation, maintenance, and testing of Internet systems, microwave and fiber facilities.
• Coordinate construction and installation of work orders within budget and schedule.
• Maintain contractor relationships and ensure adherence to policies and methods.
• Supervise staff, allocate work, evaluate performance, and drive productivity.
• Prepare and review documents and reports; track departmental metrics.

Skills

Leadership

Project management

Telecom systems

Vendor management

Budgeting

Regulatory compliance

Education

Bachelor’s degree + 4 years experience

Job description

General Summary:

Supervises the construction, installation and maintenance of voice, broadband, outside plant facilities, data equipment/services, wireless, door access, hosted phone systems, security, cable facilities systems, and other associated telecommunications and computer equipment necessary to achieve organizational goals; maximizing resources, meet objectives, budget, and safety, strategic and operational plans.

Essential Job Functions / Certifications:

• Supervise, coordinate, and perform tasks associated with the installation, preventive and maintenance activities related to all Internet systems, microwave and fiber optic transmission facilities, and plant facilities.
• Supervise, coordinate, and perform tasks associated with the installation, maintenance, and activities of all wireless, door access, hosted phone systems, security, and cable facilities.
• Supervise the construction and installation of work orders and ensure they are within budget estimates and completed in a timely manner.
• Maintain contractor relationships, ensuring that all policies and approved methods are followed and used uniformly.
• Supervises personnel, which includes work allocation and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Responsible for creation, tracking and reporting of departmental metrics to ensure that corporate strategies and goals are being met.
• Understanding and compliance of regulatory requirements and tariffs.
• Responsible for employee development, including hiring, cross training, motivation, retention, and performance evaluations of staff.
• Assists with budgeting and planning processes.
• Prepares and reviews various documents, i.e., contractor invoicing, data forms, network records and other reports as needed.
• Promotes and adheres to all safety policies and procedures, ensures staff has necessary licenses and certifications.
• Promotes company culture and adheres to the core values and corporate policies and procedures.
• Other duties as assigned.
• Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.
• Ability to obtain and maintain Class A CDL.

Minimum Education Requirements:

• Bachelor’s degree plus 4 years of experience.
• Ability to hold a valid Wyoming or Idaho Driver's License.