Operations Supervisor

Custom Goods, LLC; California (MO); On-site; USD 60,000 - 82,000; Full time

Job summary

Custom Goods, LLC is seeking a Warehouse & Logistics Supervisor to oversee daily warehouse activities, lead frontline associates, and drive on-time, accurate order fulfillment.

The ideal candidate will be a hands-on leader who communicates clearly with associates and leadership, coaching for performance and safety. They will coordinate with HR and operations to build a skilled team and maintain Lean, 5S, and Kaizen practices.

Qualifications

• Highschool diploma or GED; and three years related experience in a warehouse supervisor/lead.
• Experience with shipping, receiving and inventory control.
• Strong written and verbal communication skills.
• Ability to establish priorities and multi-task in a fast-paced environment.
• Familiarity with Excel and Warehouse/Yard Management Systems or Transportation Management Systems desirable.

Responsibilities

• Supervise warehouse floor activities (receiving, picking, packing, shipping, put-away, and replenishment).
• Allocate labor based on daily volume forecasts and priorities.
• Monitor production flow to ensure on-time and accurate order fulfillment.
• Support the implementation of WMS/TMS processes and adherence to SOPs.
• Ensure warehouse equipment is properly used and maintained.
• Lead, motivate, and coach a team of warehouse associates.
• Conduct daily start-up meetings and communicate goals and safety topics.
• Partner with HR and the Operations Manager to recruit, onboard, train, and retain talent.
• Promote a strong safety culture and ensure compliance with company safety policies and customer regulatory requirements.

Skills

Leadership

Communication

Coaching

Safety leadership

Education

High school diploma or GED

Tools

Excel

WMS

TMS

Material handling equipment

Job description

Job Description

The Warehouse & Logistics Supervisor is responsible for overseeing day-to-day warehouse activities and frontline associates to ensure efficient, accurate, and safe handling of all inbound, outbound, and inventory management functions. This role plays a key part in meeting customer service requirements, achieving productivity targets, and maintaining safety and compliance standards.

The ideal candidate is a hands-on leader who thrives in fast-paced environments, communicates clearly with both associates and leadership, and drives results through coaching, accountability, and continuous improvement.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Operations

• Supervise warehouse floor activities (receiving, picking, packing, shipping, put-away, and replenishment).
• Allocate labor based on daily volume forecasts and priorities.
• Monitor production flow to ensure on-time and accurate order fulfillment.
• Support the implementation of WMS/TMS processes and adherence to SOPs.
• Ensure warehouse equipment (forklifts, scanners, conveyors) is properly used and maintained.

People Leadership

• Lead, motivate, and coach a team of warehouse associates.
• Responsible for the effective training and documentation of all associates.
• Conduct daily start-up meetings and communicate goals, priorities, and safety topics.
• Monitor associate performance and provide real-time feedback or corrective coaching.
• Partner with HR and the Operations Manager to recruit, onboard, train, and retain talent.

Safety & Compliance

• Promote a strong safety culture and ensure compliance with company safety policies and customer regulatory requirements.
• Ensure full compliance with all company policies, procedures, and code of ethics.
• Conduct safety walks, enforce PPE use, and document incidents or near-misses.
• Lead by example in maintaining a clean, organized, and hazard-free work area.

Quality & Inventory Control

• Ensure order accuracy through quality checks and adherence to SOPs.
• Assist with inventory cycle counts, audits, and reconciliation of discrepancies.
• Partner with Inventory Control and Operations teams to resolve systemic issues.

Continuous Improvement

• Identify process bottlenecks and recommend improvements for efficiency and quality.
• Participate in Lean, 5S, and Kaizen initiatives to enhance operational performance.
• Support data-driven decision-making and performance tracking through daily metrics.

Core Behaviors:

Demonstrate to comply with Custom Goods’ Core Behaviors:

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Performance Metrics (KPIs)

• Customer SLA/KPI Performance
• Productivity & Labor Targets
• Inventory Control Targets
• Safety & Compliance Performance
• Turnover Rate & Attendance/Punctuality
• Continuous Improvement Expectations

Required Education and Experience

• Highschool diploma or general education degree (GED); and three (3) years related experience in as a warehouse supervisor/ and/or lead
• Experience with shipping, receiving and inventory control
• Successful communication - written and verbal
• Establish priorities and multi-task
• Experience with material handling equipment
• Familiarity with Excel spreadsheet and Warehouse/ Yard Management Systems or Transportation Management Systems desirable.

AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to